Bubblegum Hill prizes not being received- Under investigation!

Hi @Lola_Pop

This not giving rewards (lollipops and 1hour free life) is still going on. It’s not only in the weekends. I have BGH every day and since a couple of weeks ago this problem started, together with the notification no internet, and I have had never a solution or got the rewards back. If I am not mistaken all this no internet problem (also with the other features MTF and Episode Race) and not receiving rewards started when we got the first week of 24/7 lives. At least for me and I know I have a really steady internet connection, and like I said this is only with the features, the game itself has no internet problem. I really hope the studio can figure this out because I notice that I get less fun playing Soda. Btw I also play Saga and have had no problems with internet connection errors during the 24/7 lives week, or not receiving rewards. So this is no complaining but I'd like you to be fully informed 😁.

And twice now no gold either? 🤔

Hello @slidey Hope you are enjoying this Community 🤗

The screenshot you have shared above -- was it from today OR from Sunday?

Because, Sunday is the day we receive our weekly rewards And, depending on the place we live, the time varies!

Can you please confirm?

Thank you 🍬

P.S: I love your puppy picture 🐕️ she/he is very cute & greatly captured the pose ❤️

Hello @gina4colin A Warm Welcome to this lovely King Community 🤗

I am very sorry to hear that Bubble Gum King is being mischievous!!

There are many players that are having the same issue. Hence, the issue was reported and the Soda team is investigating it.

Please click on this link (in Green fonts) to take a look at others' complaints as well as to post your game ID number to help the Soda Team ---> Did not Receive Rewards from Bubble Gum Hill

Once you go there, scroll down all the way and post your game user ID number in the open comment box. This link will help you to look for your game ID ---> Find my ID

To keep all the complaints & player ID numbers in a single place, and to lessen the confusion, this thread will be closed now.

Thank you very much for understanding! Have a great rest of the weekend! 🍬🍾