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Bubblegum Hill prizes not being received- Under investigation!

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Answers

  • Hey! Would you like to give us your opinion?

  • Sukanta_BiswasSukanta_Biswas Posts: 19,258 Superstar

    We warmly welcome you to the Friendly King Community's Candy Crush Soda Saga forum.

    What rank were you at the last minute of the event?


    Have you passed 1000 levels in Candy Crush Saga?
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    Find the wrong and chance to win some Gold bars.

  • slideyslidey Posts: 275 Level 4

    I won

    “Today I shall behave, as if this is the day I will be remembered”


  • YoscaYosca Posts: 2,651 Game Expert
    edited May 2020

    Hi @Lola_Pop

    This not giving rewards (lollipops and 1hour free life) is still going on. It’s not only in the weekends. I have BGH every day and since a couple of weeks ago this problem started, together with the notification no internet, and I have had never a solution or got the rewards back. If I am not mistaken all this no internet problem (also with the other features MTF and Episode Race) and not receiving rewards started when we got the first week of 24/7 lives. At least for me and I know I have a really steady internet connection, and like I said this is only with the features, the game itself has no internet problem. I really hope the studio can figure this out because I notice that I get less fun playing Soda. Btw I also play Saga and have had no problems with internet connection errors during the 24/7 lives week, or not receiving rewards. So this is no complaining but I'd like you to be fully informed 😁.

    And twice now no gold either? 🤔


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  • regienregien Posts: 1 Newbie

    Hello, i finished bgh twice now without receiving any rewards.

    my player id is in this ss

    Regards

    Regien

  • SevimHülyaGörgünSevimHülyaGörgün Posts: 118 Level 3

    That's right, i'll It's so annoying. 

  • PummyRajPummyRaj Posts: 12,786 Superstar

    Hello @slidey Hope you are enjoying this Community 🤗

    The screenshot you have shared above -- was it from today OR from Sunday?

    Because, Sunday is the day we receive our weekly rewards And, depending on the place we live, the time varies!

    Can you please confirm?

    Thank you 🍬


    P.S: I love your puppy picture 🐕️ she/he is very cute & greatly captured the pose ❤️


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  • NESSACFNESSACF Posts: 1 Newbie
  • PummyRajPummyRaj Posts: 12,786 Superstar

    Hello @gina4colin A Warm Welcome to this lovely King Community 🤗

    I am very sorry to hear that Bubble Gum King is being mischievous!!

    There are many players that are having the same issue. Hence, the issue was reported and the Soda team is investigating it.


    Please click on this link (in Green fonts) to take a look at others' complaints as well as to post your game ID number to help the Soda Team ---> Did not Receive Rewards from Bubble Gum Hill


    Once you go there, scroll down all the way and post your game user ID number in the open comment box. This link will help you to look for your game ID ---> Find my ID


    To keep all the complaints & player ID numbers in a single place, and to lessen the confusion, this thread will be closed now.

    Thank you very much for understanding! Have a great rest of the weekend! 🍬🍾

    


    Signature - Superstar new 2020 FHS exp FINALpng
  • PummyRajPummyRaj Posts: 12,786 Superstar

    Hello @suzekit Hope you are having fun in the Community 🤗

    Thank you for posting your game ID number in the main thread.

    It could take till Monday to get any good results as the team would be off from work for the weekend. Here is the link for the main thread for you to keep an eye on updates ---> Did not Receive Rewards from Bubble Gum Hill


    To keep all the complaints & player ID numbers in a single place, and lessen the confusion, this thread will be closed now

    Thank you very much for understanding! Have a great rest of the weekend! 🍬🍾


    Signature - Superstar new 2020 FHS exp FINALpng
  • PummyRajPummyRaj Posts: 12,786 Superstar

    Hello @EldaStacy Hearty Welcome to this lovely King Community 🤗

    I am very sorry to hear that Bubble Gum King is being mischievous and not handing you the rewards!


    There are many players that are having the same issue. Hence, the issue was reported and the Soda team is investigating it.

    Please click on this link (in Green fonts) to take a look at others' complaints as well as to post your game ID number to help the Soda Team ---> Did not Receive Rewards from Bubble Gum Hill


    Once you go there, scroll down all the way and post your game user ID number in the open comment box. This link will help you to look for your game ID ---> Find my ID


    To keep all the complaints & player ID numbers in a single place, and to lessen the confusion, this thread will be closed now.

    Thank you very much for understanding! Have a great rest of the weekend! 🍬🍾


    Signature - Superstar new 2020 FHS exp FINALpng
  • PummyRajPummyRaj Posts: 12,786 Superstar

    Hello @jainrishabjain Hearty Welcome to this friendly King Community 🤗


    I am very sorry to hear about the issue in your game! The Bubble Gum King is being very mischievous and not giving the gifts to the players who won the throne!

    This issue was reported and the Soda team is currently investigating about it. Here is the thread and others' complaints to take a look at ---> Did not Receive Rewards from Bubble Gum Hill


    Please click on above link (in Green fonts), scroll down all the way and post your game user ID number in the open comment box. This link will help you to look for your game ID ---> Find my ID


    To keep all the complaints & player ID numbers in a single place, and to lessen the confusion, this thread will be closed now.

    Thank you very much for understanding! Have a great rest of the weekend! 🍬🍾


    NOTE: If you have any further questions, you can post them also in above thread 👍️


    Signature - Superstar new 2020 FHS exp FINALpng
  • donajadonaja Posts: 2 Newbie

    Third time I have not got my lollipop hammers in 2 days. 18 lollipops missing!

  • Ilene1Ilene1 Posts: 0 Newbie

    It is the 2nd time in these days I win contest for gum troll throne but no lollipop is credited. Reason is WiFi is not working, but it is working indeed!

    I remain awaiting 12 lollipops to be credited. I know it is a silly question but anywhere when you win accordingly to the rules, you get the reward. Thanks.

    Ilene.

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