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Bubblegum Hill prizes not being received- Under investigation!

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Answers

  • PummyRajPummyRaj Posts: 12,786 Superstar

    Hello @donaja Hearty Welcome to our lovely King Community 🤗

    I am very sorry to hear about the issue in your game! The Bubble Gum King is being very mischievous and not giving the gifts to the players who won the throne!

    This issue was reported and the Soda team is currently investigating about it. Here is the thread and others' complaints to take a look at ---> Did not Receive Rewards from Bubble Gum Hill


    Please click on above link (in Green fonts), scroll down all the way and post your game user ID number in the open comment box. This link will help you to look for your game ID ---> Find my ID


    To keep all the complaints & player ID numbers in a single place, and to lessen the confusion, this thread will be closed now.

    Thank you very much for understanding! Have a great rest of the weekend! 🍬🍾


    NOTE: If you have any further questions, you can post them also in above thread 👍️


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  • sasaosasasaosa Posts: 0 Newbie

    Hey I just didn't have the reward lollipops however I won't times and got got what should I do?they didn't even get me to know about what had happened

  • zoyland4zoyland4 Posts: 7 Level 2

    My id is 1003610007

    sometimes I get rewards, sometimes I don’t!

    this morning I got a line of Mr Toffee which worked fine but when it went to new board it said there was no internet connection.

  • YoscaYosca Posts: 2,651 Game Expert

    Hello @zoyland4 . Please make your comment about this connection problem with the features here. It’s the main thread and don’t forget to mention your game id! I have the same issue with the features and no problem with the game...


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  • Ilene1Ilene1 Posts: 0 Newbie

    Hi,

    In these days I won twice Gum Troll Throne but no lollipop has been credited.

    WiFi was working.

    I know it is just a game, but if you play by the rules and win, you got to have the reward.

    Look for the 12 missing lollipops.

    Cheers,

    Ilene

  • SandyDuBoisSandyDuBois Posts: 1 Newbie

    At least 4 times since Fri start of Bubblegum Hill I won all 5 rounds.... And it said I was offline and got no lolipops or time. I definitely was online !

    Thank you for your help

    Sandy

  • astarti_00astarti_00 Posts: 2 Newbie

    Hi I have the same problem with Bubblegum Hills, I won 4 times without receiving my rewards...It's really annoying!!I hoped that today this matter would be solved but no...

  • JeanneMarie8JeanneMarie8 Posts: 0 Newbie

    Does anyone else not like the way they’re running bubble gum hill?

  • YohananYohanan Posts: 520 Level 3

    Hello @SandyDuBois and @Ilene1, welcome to the community we are glad you are here! I am sorry for the problem that happened to both of you. I hope @LadyRaffie and @Sukanta_Biswas will help you!!!

    Thanks!!

  • SpinnifixSpinnifix Posts: 14,181 Game Expert

    Hello and welcome to this community


    This problem is known and is already being worked on. Please have some patience. I have it moved to the big post:


    @Lola_Pop & @LadyRaffie

                                                                 
    💓 Where there's a will, there's a way 💓
    😉 One look at my profile would help everyone! 👍
    Did you know that there is now an international room for German - French - Spanish
     🍐 Player Expert for Papa Pear 🥥
  • SpinnifixSpinnifix Posts: 14,181 Game Expert

    Hello and welcome to this community


    This problem is known and is already being worked on. Please have some patience. I have it moved to the big post:


    @Lola_Pop & @LadyRaffie

                                                                 
    💓 Where there's a will, there's a way 💓
    😉 One look at my profile would help everyone! 👍
    Did you know that there is now an international room for German - French - Spanish
     🍐 Player Expert for Papa Pear 🥥
  • Freddy_FalknerFreddy_Falkner Posts: 42,733 Game Expert

    @JeanneMarie8 you have posted in the Candy Crush Saga area you would probably be better posting in the Soda game area

  • SpinnifixSpinnifix Posts: 14,181 Game Expert

    @JeanneMarie8


    Hello and welcome to this community


    Please note that your game matches the specific page. You could get through each other. You're talking about Candy Soda and you're here in Candy Crush. So I have it postponed:


    @LadyRaffie & @Lola_Pop

                                                                 
    💓 Where there's a will, there's a way 💓
    😉 One look at my profile would help everyone! 👍
    Did you know that there is now an international room for German - French - Spanish
     🍐 Player Expert for Papa Pear 🥥
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