Bubblegum Hill prizes not being received- Under investigation!

Took the throne at least 4 times over the weekend but didn’t get the hammers.

Any update on the investigation back in April? Thanks.

Hi @kapremo,

A known issue.

Bubblegum Hill prizes not being received- Under investigation!

https://community.king.com/en/candy-crush-soda-saga/discussion/288870/bubblegum-hill-prizes-not-being-received-under-investigation/p1

See PummyRaj Post on:

Lost purchase

https://community.king.com/en/candy-crush-saga/discussion/comment/588199#Comment_588199

Be sure to put in: "Candy Crush Soda Saga", along with your "User ID".

See QueenB Post on:

What is my User ID and where can I find it?

https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it/p1?new=1

Hope this helps.

Thx Origins7 Dale,

5/10/2020

me too.. i did not get any reward for 2 times in a row

I played and won the crown five times. However, I can't get the prizes. He says I don't have access to the internet, that's not true.

I have had the same problem. I won 4 times and did not receive anything. It didn’t even give me the extra hour of lives. It is not delay issue. It won on Saturday and my lollipop count was still the same on Sunday. It must be a glitch

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