Bubblegum Hill prizes not being received- Under investigation!

We warmly welcome you to the Friendly King Community's Candy Crush Soda Saga forum.

This could be a problem if your game app is not up to date or if your game is not fully connected to the server.

Even slow internet is one of the causes of this problem.

Check App Update > Log Out Game > Restart Device > Open Game & Log In.

You will find more information HERE.

Although, The problem is still under investigation so let us know your game Id HERE to test your problem.

Thank you.

Hi Sukanta

any update on this? I sent my game ID but I haven’t heard back from you.

- I’ve now won the throne 4 times and not received any reward?

please help.

thak you

Hi

my Game ID is 9817597514.

i have so far since yesterday won the throne on Bubblegum Hill 4 times and have not received any of the 24 hammers or the four hours unlimited lives.

please help, one if your Superstars advised me to post here.

i look forward to hearing from you.

thank you.

kind Regards

We warmly welcome you to the Friendly King Community's Candy Crush Soda Saga forum.

This could be a problem if your game app is not up to date or if your game is not fully connected to the server.

Even slow internet is one of the causes of this problem.

Check App Update > Log Out Game > Restart Device > Open Game & Log In.

You will find more information HERE.

Although, The problem is still under investigation so let us know your game Id HERE to test your problem.

Thank you.

I had the most wins but never got my rewards last week. How long do they take to receive?