Bubblegum Hill prizes not being received- Under investigation!

Hello and welcome to this community

It is a known problem and is already being worked on. There is a big contribution to this. I have it postponed.

@LadyRaffie & @Lola_Pop

Actually it is not a problem.

For example, I'm in third place in this contest (15 levels), I'm playing 40 levels without internet connect so you can see me in third place as long as I don't connect the game to the server.

I can go to the first place (15+40= 55 levels) by connecting the game to the server before the race is over.😊

We warmly welcome you to the Friendly King Community's Candy Crush Soda Saga forum.

This could be a problem if your game app is not up to date or if your game is not fully connected to the server.

Even slow internet is one of the causes of this problem.

Check App Update > Log Out Game > Restart Device > Open Game & Log In.

You will find more information HERE.

Although, The problem is still under investigation so let us know your game Id HERE to test your problem.

Thank you.

We warmly welcome you to the Friendly King Community's Candy Crush Soda Saga forum.

This could be a problem if your game app is not up to date or if your game is not fully connected to the server.

Even slow internet is one of the causes of this problem.

Check App Update > Log Out Game > Restart Device > Open Game & Log In.

You will find more information HERE.

Although, The problem is still under investigation so let us know your game Id HERE to test your problem.

Thank you.