Bubblegum Hill prizes not being received- Under investigation!

Why haven't I received my bubblegum hill rewards, I won the crown twice

I'm having the same problem as I won BG Hill today, got the message that I won, but received no candy hammers. My app is up to date. Can someone look into this please?

3 times iI have not got my lollipops from bubblegum hill not happy

Again Bubblegum hill. 2 times I played and won got rewards. But since 3rd time even after winning no rewards !!! It's really loosing fun. I love collecting lollipop. Hammers ! It's sad . Please fix this. Even I played 20 levels before 6pm EST to but didnt win 20 gold bars. It said you couldn't win this time whereas I played 30 levels in same day .And these problems are not fixed yet !! People play for rewards .its no use to play so many levels just to get disappointed!!!!