Bubblegum Hill prizes not being received- Under investigation!

Spinnifix · May 2020

Hi!

If you haven't received the reward, there are currently many issues in Candy Soda. There is a big contribution to this. It is already being worked on. Please keep your game up to date - version and clear the cache regularly. Then you can avoid problems yourself. I hope this helps!!

Yosca · May 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/737570#Comment_737570

Hello @Spinnifix Just want to inform you BGH can be available during the whole week. I think the most players in the highest levels have. I also play the highest levels, had BGH every day, but today it’s not there anymore. Guessing this has something to do with the not receiving rewards.

Spinnifix · May 2020

@Yosca

Hi! That's new to me. Because I only know on weekends. Because I never had BGH. OK. thank you

Yaz_Milani · May 2020

Are we going to get our missing rewards? Im

not letting go of this!!

koolmafer08 · May 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/737585#Comment_737585

@Yosca

Exactly!!!!!! im on the highest levels too, same problem, but i did play one BGH this morning and then dissapear.....

Yosca · May 2020

@koolmafer08 Just curious The 1 play of BGH this morning... was it the old BGH like we had in the weekend or had you already the new BGH? Normally I get the new every Monday after 08.00h C.E.T. and I logged in after 09.00h and haven’t seen it today..

mreen8 · May 2020

hi everyone.

new to the group but def not new to the game.

I passed bubblegum hill 3 times this week and never received my hammers!!!!

soo frustrating as I had to use hammers to get there.

please advise and may I please have my hammers?!?!?

koolmafer08 · May 2020

No, it was a new one.. i dont know where you are but it was 7:00 am here, (it was when i logged in) i always get a new one at 00:00 every monday and on the weekends usually on saturaday but lately was on friday...

leeann1980 · May 2020

I have won the Bubble Gum Hill twice and have not received my rewards. My ID is 11616521096. Thank you

Spinnifix · May 2020

Hello and welcome to this community

This problem is already known and is being worked on. There is a big contribution to this. I let it go there. Good luck

@Lola_Pop & @LadyRaffie

Bubblegum Hill prizes not being received- Under investigation!

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