Using glaxcy phone.game not working

mom39 · May 2020

Game not working properly.

Not Gering lives by comoshrel video. Lolypop Gering once.

Not reciving prizes

Help!!!

mattbondy · May 2020

We are all having problems with samsung phones with this game for over 2 months now..... since the pandemic hit the game has been falling apart for many and nothing is being fixed... no one is getting help and you can't even get help thru the contact us email as well...

stan1981 · May 2020

Can u send life ? This is to ensure ur internet connection is stable ...

Restart ur phone and update to latest version and try again ...

Sukanta_Biswas · May 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/294934/using-glaxcy-phone-game-not-working

We warmly welcome you to the Friendly King Community's Candy Crush Soda Saga forum.

Right now, I'm asking you to check the steps below.

Check App Update > Log Out Game > Restart Device and Wait 5 minutes after power on > Open Game & Log In.

Please let me know.

mom39 · May 2020

Hi

I did what you say .it didn't work. I am having the same trouble.

Thank you

Sukanta_Biswas · May 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/739700#Comment_739700

Please show me a screenshot of your game map.

mom39 · May 2020

Hi

I can send loves and receive. Iam having trouble with getting prizes and lives with comorshel video. My Internet connection is fine.I tried what you said.and it dossent work.thank you

mom39 · May 2020

Screenshot_2020-05-12-19-44-50.png

Hi

I hope it's ok

Sukanta_Biswas · May 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/739709#Comment_739709

AD video is in the Test Group so we cannot say for sure that you will always find this feature.

However, in some cases the future may be missing for temporary problems.

Keep playing the game, you can get the future back again.😊

Thank you.

mom39 · May 2020

So for now there noting I can do to solve this problem? I can't get prizes and the big lollipop won't work .for the levels I'm in its very important for ending very hard levels! !!!

mattbondy · May 2020

We are all having problems with samsung phones with this game for over 2 months now..... since the pandemic hit the game has been falling apart for many and nothing is being fixed... no one is getting help and you can't even get help thru the contact us email as well...

Sukanta_Biswas · May 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/739749#Comment_739749

It's not a problem if you can't find the Watch the Video feature and such features are not always active in the game.This feature has been rolled out to different players for a certain amount of time but not everyone will receive this same time.

Supersonic Lolly is made up of three parts, you can find the details here.

https://community.king.com/en/candy-crush-soda-saga/discussion/281599/new-booster-supersonic-lolly

Using glaxcy phone.game not working

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