Bubblegum Hill prizes not being received- Under investigation!

Hey to all having the bubblegum hill issue!

it has happened to me 3 times today and twice last week, like most I spend a lot of money on this game and other king games too and would really like my rewards please.

No updates, logged out, restarted the device and the logged in but still did'nt recieved the prize.

It now says that I didn’t play and pass after I restarted and updated the game as you said

This could be a problem if your game app is not up to date or if your game is not fully connected to the server.

Even slow internet is one of the causes of this problem.

Check App Update > Log Out Game > Restart Device > Open Game & Log In.

You will find more information HERE.

You let us know your Game Id there.

Thank you.