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https://community.king.com/en/candy-crush-soda-saga/discussion/275418/freezing-stopping#latest
Hello and welcome to this community
Hope the link helps you further. Please check your device with a secure internet or WiFi connection. Check your games for new updates and update and clear the cache. Then there are no problems.
Good luck
Hello @heidifralick !
Did you follow the steps provided by @Spinnifix ?
Here are those steps, please make sure you're tried them and, if they didn't work, let us know, please! β€οΈ
This keeps happening to me too. It is getting really frustrateing, especially because I have been playing the same level for a week and keep losing lives due to crashing. The last time ( a few Minutes ago) I felt like I could have won the level. PLEASE FIX THIS, KING!!!!!!!
I'm right there with you! I've been on this same board for over a week now and of course it'll freeze and I lose my life and the board as well. Also, ever since i stopped buying the "Gold Bars" the game has become impossible to beat. I'm still trying to get caught back up from not only the Covid-19 but, also my work having massive damage from tornado.