if you are getting a connection some times and others not, can you firstly check you game is up to date and on the latest version and log out and restart the device, then log back in. See if your problem still exists if it does
Post above the game team are aware of and are trying to find a fix, but there is no time frame as of yet. Please be patient and hopefully your game will be up and running soon
@grammykksl , @mscozy , to add on what our Superstar @kiara_wael said, there are other options about what is happening in your games. Can you please tell us more about the issue you're having?
I still can't get online. If I uninstall and reinstall I am afraid I will lose all my progress since I cannot update and save since I CAN'T GET ONLINE.
This mr toffees fair is getting beyond a joke with the prizes we are receiving nearly evey tile completed and an hour of lifes and an hour of a wrapped candy bomb. Am not going to even play it anymore. No use
Just bumping this because I am still getting a connectivity issue on CCS and this seems to be a long running thread. I have been constantly coming last in the “Map game” (the one where you click the map and then try and get through the level faster than previous players) because the game never connects to allow me to take advantage of free spins at the end of the game, so I don’t get opportunities to play on.
Havent been able to connect to the booster wheel for weeks. Ditto the chocolate game.
Have lost tracks if I’ve been paid the correct number of golden bars I’ve won because it’s never connected when I play so the gold bars tab just keeps spinning round and round.
I have disconnected and reconnected my phone, updated to the latest version, have tried on data and it doesn’t work (I don’t have WiFi here). The only thing I haven’t tried is uninstalling my app as I read you lose all your progress. I don’t want to do this because I have earned a lot and it says to contact support but I have contacted support loads of times about different things and have never received one reply.
Is anyone else having a similar problem? I am using the app via iPhone.
I have been losing my hard earned pink boosters and gold bars due to ‘no internet connection’ for a good few months now. This happened after I completed the BGH . I had also lost over 200 colour bombs, colour candies and fish too, they just disappeared. I had reported to support section, many times, I received an email to acknowledge my report, but I never heard from them again.
Answers
It seems to be common lately
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0 · Helpful Woah! Sweet Love HahaI get connection error when I try to put new profile picture
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0 · Helpful Woah! Sweet Love HahaHi @grammykksl . Welcome to our Community
Its your problem something like post bellow 👇️
if you are getting a connection some times and others not, can you firstly check you game is up to date and on the latest version and log out and restart the device, then log back in. See if your problem still exists if it does
Post above the game team are aware of and are trying to find a fix, but there is no time frame as of yet. Please be patient and hopefully your game will be up and running soon
🐾🐾 PRS Game of the Month 🐾🐾
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0 · Helpful Woah! Sweet Love HahaHiya,
@grammykksl , @mscozy , to add on what our Superstar @kiara_wael said, there are other options about what is happening in your games. Can you please tell us more about the issue you're having?
Thanks a lot!
🍭 Play Candy Crush Saga 🥤Play Candy Crush Soda Saga 👭Play Candy Crush Friends Saga
🍮Play Candy Crush Jelly Saga 🍏 Play Farm Heroes Saga
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0 · Helpful Woah! Sweet Love HahaDesperado
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0 · Helpful Woah! Sweet Love HahaRestart ur device n update to latest version n try again. Check that ur internet speed is fast n stable.
Stan
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2 · 2Helpful Woah! Sweet Love HahaThank you so much I'm finna do that now
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0 · Helpful Woah! Sweet Love HahaIs your problem solved?😊
Collect your badge from HERE.
Find the wrong and chance to win some Gold bars.
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0 · Helpful Woah! Sweet Love HahaYour support is not helpful, I lost all of my games of Candy Crush Soda and I am not getting aby help from you
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0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love HahaI still can't get online. If I uninstall and reinstall I am afraid I will lose all my progress since I cannot update and save since I CAN'T GET ONLINE.
- Report
0 · Helpful Woah! Sweet Love HahaThis mr toffees fair is getting beyond a joke with the prizes we are receiving nearly evey tile completed and an hour of lifes and an hour of a wrapped candy bomb. Am not going to even play it anymore. No use
- Report
0 · Helpful Woah! Sweet Love HahaRestart ur device n update to latest version n try again. Check that ur internet speed is fast n stable.
Don't let your happiness depend on something you may lose 💔
- Report
0 · Helpful Woah! Sweet Love HahaJust bumping this because I am still getting a connectivity issue on CCS and this seems to be a long running thread. I have been constantly coming last in the “Map game” (the one where you click the map and then try and get through the level faster than previous players) because the game never connects to allow me to take advantage of free spins at the end of the game, so I don’t get opportunities to play on.
Havent been able to connect to the booster wheel for weeks. Ditto the chocolate game.
Have lost tracks if I’ve been paid the correct number of golden bars I’ve won because it’s never connected when I play so the gold bars tab just keeps spinning round and round.
I have disconnected and reconnected my phone, updated to the latest version, have tried on data and it doesn’t work (I don’t have WiFi here). The only thing I haven’t tried is uninstalling my app as I read you lose all your progress. I don’t want to do this because I have earned a lot and it says to contact support but I have contacted support loads of times about different things and have never received one reply.
Is anyone else having a similar problem? I am using the app via iPhone.
- Report
0 · Helpful Woah! Sweet Love HahaI have been losing my hard earned pink boosters and gold bars due to ‘no internet connection’ for a good few months now. This happened after I completed the BGH . I had also lost over 200 colour bombs, colour candies and fish too, they just disappeared. I had reported to support section, many times, I received an email to acknowledge my report, but I never heard from them again.
- Report
0 · Helpful Woah! Sweet Love Haha