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I have a google play balance but the game is not allowing me to have access to it. Why not?

2

Answers

  • melissawisham1
    melissawisham1 Posts: 26

    Level 3

    Yes i noticed that too so i thought to clear all of my tabs and start a new one under simply king.com and it still took me to screen says to install. I cleared that tab started over in king.com/log in but it still for some reason takes me back to the community

  • melissawisham1
    melissawisham1 Posts: 26

    Level 3

    edited June 2020

    (Edit by CM: Personal Information)

  • Yosca
    Yosca Posts: 17,870

    @melissawisham1

    To come in your game profile you also can tap on your game app. Do not select play but select my profile. Tap on the camera, like you want to add a photo. Then you come to your king profile.


  • Yosca
    Yosca Posts: 17,870

    Yes, that’s right. Can you check with your old email and do the steps?

  • melissawisham1
    melissawisham1 Posts: 26

    Level 3

    Yes and that is the way that i ended up changing it because i simply could not figure it out the other way. The way we are trying throughout this time. It may be useless but am i the only one who has this problem? I even deleted all other email and google accounts from my device and only left the one. The new one that it should have changed to

  • melissawisham1
    melissawisham1 Posts: 26

    Level 3

    You mean you want me to try to change it back to the old email and start over and when i do see if i can do it outside of the community?

  • melissawisham1
    melissawisham1 Posts: 26

    Level 3

    I dont want to lose all i have because i have won alot of things including a 5 streak bott

  • Yosca
    Yosca Posts: 17,870

    If I understand you, you did change the new email via the game profile? I thought you weren’t coming through 🤔

  • melissawisham1
    melissawisham1 Posts: 26

    Level 3

    edited June 2020

    The game lets me log in. Let me resend my first two screenshots and point out the exact problem. In these screenshots you can see my profile is right when i log in. But within the game itself it shows my old email address. This would not be a problem if i didnt need to use my google play balance associated with my new email. The screenshot with my profile picture is right but you can see in the next screenshot it still reflects my old account and that is where my problem is. I need that second screenshot at the top to relect my new email address so i can access my google play balance from my new email (Edit by CM: Personal Information)

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