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annronn · July 2020

Hello!

The problem is solved.

We’ve got help from the support team.

Thank you all for trying to help us.

[Deleted User] · July 2020

Support team! They're not so bad after all. 😁

wykoon · July 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/882882#Comment_882882

Hi there, glad to know that your issues have been resolved.

@ipete yes, they are. In fact, I would normally contact Player Support team because they have the experts to deal with daily issues, if I feel I don't get the response within my expected time, I will come here to seek insights from other players 🤭

tratelqalam · August 2020

I'm afraid the fact that you have the same player ID means you're using the same account- or the accounts have been merged.

Let's try the following first:

disconnect the game from Facebook or King under the game's Settings
Delete the Facebook app from the device (Not the game! Facebook only)
Close all tabs in the browser and clear the browser cache
Turn off the device and wait about 30 seconds to clear the cache on the device
Turn on the device again
Open the browser, go to Facebook's web page and log in to your Facebook account through the browser
Open the game and connect it to Facebook and the game should now connect your account through the browser
Once you're connected to your account, you can reinstall the Facebook app and continue using it if you wish, or connect to King again

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