The Community in more languages
Now the forum welcomes more languages.
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Hi there, glad to know that your issues have been resolved.
@ipete yes, they are. In fact, I would normally contact Player Support team because they have the experts to deal with daily issues, if I feel I don't get the response within my expected time, I will come here to seek insights from other players 🤭
I'm afraid the fact that you have the same player ID means you're using the same account- or the accounts have been merged.
Let's try the following first: