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I have already been to that troubleshooting page. Also, as I said in my original post, I have 2 different browsers and neither is working for this game. I don't understand why King is not looking in to this. I have tried everything suggested by them, to no avail. I'm not sure how they expect people to play if the game does not work properly.
Hello @Sandra_Sanchez !
I guess you've already tried out the steps our Superstar @Sukanta_Biswas suggested. 🙂
Can you please open an incognito window and try to play there? To do that, please follow these steps:
Please let us know if that solves the issue. 🤗