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Lollipop Hammer rewards not received for winning Bubblegum Hill- UNDER INVESTIGATION

24

Answers

  • johnsonheatherajohnsonheathera Posts: 5 Level 2

    I have beaten the crown on bubblegum hill 2 times and once I win it says there is a problem connecting to the internet and it is not giving me my prizes ....but that seems to be the only time its having a problem..what's up with that? And will I get my prizes?

  • Hey! Would you like to give us your opinion?

  • kiara_waelkiara_wael Posts: 34,562 Superstar

    Hi @johnsonheathera . Welcome to our Community

    If you miss a reward from any other feature, please email Player Support

    Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.

    As far as hearing back from Player Support, please be patient, with so many people at home - there is a much higher demand on their time and they are working as hard as they can, but it may take a few days to get a response.


    🐾🐾  PRS Game of the Month 🐾🐾
  • ipeteipete Posts: 1,887 Legend

    I hope you get your earned boosters and gold bars. Good luck!

    No BGH 🔪 💔

  • Loveth_NPLoveth_NP Posts: 1,707 Legend

    Hi @johnsonheathera a very warm welcome to you. Hope you get your game fixed. Good luck and enjoy crushing 🍭🥂

    https://king.com/ 🍭

    #KING👑COMMUNITY 👩‍❤️‍👨CRUSH JOYFULLY TO MAKE THE WORLD A BETTER PLACE 🍬 🍭 🍬🍭🍬🍭🍬🍭🍬

  • dsilardidsilardi Posts: 3 Newbie

    Does anyone know who I can write to at king about bbgum challenge? On 3 spectate occasion this weekend I have beat the challenge only to not receive my lollipop hammers. That is 18 hammers that I never received. Any ideas who I can email??


    thanks for the help

    don

  • ipeteipete Posts: 1,887 Legend

    There have been multiple complaints about this. I'm not sure if you can your earned boosters. But maybe try to contact players support on the game app.

    No BGH 🔪 💔

  • GumyupawpawGumyupawpaw Posts: 157 Level 3
    edited July 2020

    I didn't get my reward at least three times, no 6 hammers no gold bar after I had completed the 5th level on BGH. I contacted King to report that, I got an email back to acknowledge my complain, I never heard from them afterwards, It has happened twice, I now give up reporting anything to King, very disappointed with them. Contacting them and send email to them IS a waste of time !

  • ipeteipete Posts: 1,887 Legend

    @Gumyupawpaw that is very frustrating! So sorry. I hope you didn't use any boosters on BGH. That would be super 😡😡😡

    No BGH 🔪 💔

  • Yaz_MilaniYaz_Milani Posts: 200 Level 3

    Hi. As grateful and happy as I am to have this beautiful feature back.. I am wondering why every once in a while I do not get my lollipop rewards. This is the 4th time it happens. Please reimburse me!

    Below is a screen shot of today’s proof that I won.


  • SweeticeSweetice Posts: 2,464 Level 5

    Hello...Welcome here!

     Can you please check out this link here. Hope it helps!

    ~John 3:16~"For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life."

    ~GOD ALWAYS LOVES YOU AND HE'S WAITING YOU TO GIVE HIM YOUR LIFE!!!        

    If you wanna know more or have any questions, I am always glad and open to accept!

    ❤❤❤  


                         

  • Yaz_MilaniYaz_Milani Posts: 200 Level 3

    @Sweetice as much as I appreciate the generic link you sent me, it doesn’t help at all. I have experienced this previously and hoped it would stop now that bubblegum hill had supposedly been updated. But it happened again today. I really would like my rewards and not some empty talk with all due respect.

  • ipeteipete Posts: 1,887 Legend

    Doesn't it feel like the studio did not fix anything. they took BGH down for months. they added a cool feature lightings for lives. most players don't like. that is very cool, studio!

    No BGH 🔪 💔

  • PummyRajPummyRaj Posts: 12,679 Superstar

    Hello dear @Yaz_Milani Hearty Welcome Back to the wonderful King Community 🤗

    Hope you are doing alright and you & your family are staying safe!


    With regards to the BGH, the reason it was taken out was to fix the issue of "not receiving rewards"! Although, it came back with many fixes, looks like the issue is still affecting some players 😔

    Is it just the Lollipops? Did you receive 1 hour unlimited lives AND the Gold Bars after you were dethroned?

    Right now, I will take your details to send them over to the Soda Community In-charge team, so that they can report to the Studio that the issue still exists.


    But, with regards to the "missing Lollipops" -- please contact the "Player Support Team" directly from your game. I am not sure whether they work over the weekend or not, as I have never tried that.

    If you have sent a complaint before, you know the norm that you will be heard back from an actual agent after 3 to 5 days. If you did not send any complaint till now, this is how it works -- as soon as you send the complaint, you will receive an automated response with few trouble-shooting steps, etc. (you can ignore that part) -- wait for 3 to 5 days and if you still did not hear from them, please do send a reply through that automated email itself, and somebody will reach you out.

    Did I clarify some of your questions?

    Talk to you soon! Have a wonderful rest of the day and great weekend ahead 🍬 🍬


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  • Ariel11Ariel11 Posts: 7 Level 2

    Hi all.

    Thank you for bringing back the bubblegum hill, but for 3rd week on a row it's not giving the rewards, only the first time, and not always. Could you please fix this?

    Thanks

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