If there are no rewards, please contact customer service.
To get help directly from the game: Go to the settings gearwheel in the game, then tap on the question mark. You'll be directed to the help center. There you look for your problem and follow the steps. If you cannot find the issue or the provided steps don't solve it, then scroll to the bottom of the same help center page and tap on 'Contact us': There you come to the contact form. Please fill in in your language. Please note that everything is spelled correctly (that is important): and send it. You will then receive an automatic email. Please answer to it and describe your request. Submit. And have some patience for the answer. If you don't get an answer after 3 days, please try again.
Hi and thank you for your kind words. I am well. I hope you and your dear ones are also well.
I do receive the hour of lives plus whatever gold accumulates. Just no lollipops. This is exactly what happened to me just now. Here is the screen shot.
@Karibnj425 Hi and welcome , sorry to here you have not received you reward. can you check game is up to date and log out and restart your device. Then log back in and see if your rewards appear. If not please contact customer support from your game and explain your issue. and hopefully they will help you resolve this
@Virginiam Hi and welcome , sorry to here you have not received you reward. can you check game is up to date and log out and restart your device. Then log back in and see if your rewards appear. If not please contact customer support from your game and explain your issue. and hopefully they will help you resolve this
I'm really sorry things didn’t go as planned and the Bubblegum Troll didn't give you all the lollipops you deserved. 😥
To investigate further, our technical team needs:
a screenshot of the message you receive when this happens/ the items not added
the exact date and time it happened (more or less)
We are aware of a connection error that occurs sometimes- it's a momentary issue and players may receive their rewards for some climbs, and lack the lollipops for some others only. Please let us know if this is the case in your game.
Please accept my apologies for the trouble- and rest assured we are working to make sure things are working better the next time!
Answers
Hello and welcome to our community
If there are no rewards, please contact customer service.
To get help directly from the game: Go to the settings gearwheel in the game, then tap on the question mark. You'll be directed to the help center. There you look for your problem and follow the steps. If you cannot find the issue or the provided steps don't solve it, then scroll to the bottom of the same help center page and tap on 'Contact us': There you come to the contact form. Please fill in in your language. Please note that everything is spelled correctly (that is important): and send it. You will then receive an automatic email. Please answer to it and describe your request. Submit. And have some patience for the answer. If you don't get an answer after 3 days, please try again.
https://soporto.king.com/contact
I still like to pass it on that it will be checked !!!
Good luck
@Lola_Pop
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0 · Helpful Woah! Sweet Love Haha@PummyRaj
Hi and thank you for your kind words. I am well. I hope you and your dear ones are also well.
I do receive the hour of lives plus whatever gold accumulates. Just no lollipops. This is exactly what happened to me just now. Here is the screen shot.
Thank you.
- Report
0 · Helpful Woah! Sweet Love Haha@Yaz_Milani Please see post below may explain your problem
A guide to help you locate the different areas in the community!
International Corner FR / ES / DE
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0 · Helpful Woah! Sweet Love HahaSorry for not getting your boosters. But this is the same problem why they took it out months ago. I hope they will find a quick fix.
No BGH 🔪 💔
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0 · Helpful Woah! Sweet Love HahaI did not get my Lollipop prize after winning the Bubblegum Hill 3 times. How can I get my 18 Lollipop?
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0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! 1Sweet Love Haha@Karibnj425 Hi and welcome , sorry to here you have not received you reward. can you check game is up to date and log out and restart your device. Then log back in and see if your rewards appear. If not please contact customer support from your game and explain your issue. and hopefully they will help you resolve this
Thanks
A guide to help you locate the different areas in the community!
International Corner FR / ES / DE
- Report
1 · 1Helpful Woah! Sweet Love Haha@Virginiam Hi and welcome , sorry to here you have not received you reward. can you check game is up to date and log out and restart your device. Then log back in and see if your rewards appear. If not please contact customer support from your game and explain your issue. and hopefully they will help you resolve this
Thanks
A guide to help you locate the different areas in the community!
International Corner FR / ES / DE
- Report
0 · Helpful Woah! Sweet Love HahaHi Kari (@Karibnj425) and welcome!
Great job climbing to the top of Bubblegum Hill!
The picture shows you wearing the crown and reigning. Are you sure your reward is not back in the main game?
🤍 We don’t stop playing because we grow old; we grow old because we stop playing. ~ George Bernard Shaw 🤍
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11 · 1Helpful Woah! Sweet Love HahaNo I haven't received any rewards.
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0 · Helpful Woah! Sweet Love HahaSorry for not getting your boosters. There are other players complained the same thing. I haven't seen a solution from the experts yet.
No BGH 🔪 💔
- Report
1 · Helpful Woah! Sweet Love 1HahaGood luck in getting those boosters. You have to contact players support from the game app.
No BGH 🔪 💔
- Report
0 · Helpful Woah! Sweet Love HahaHi @Virginiam .
Welcome to the community.
As freddy explained plz. Keep your game updated and if you are not getting any of your rewards you need to contact support.
Hopefully they will take an action in your favor.
Best of luck.
Ask us anything.
https://community.king.com/en/candy-crush-saga/categories/support
🏆 Join King Games's Contests to chance to win gold bars 🏆
CC Saga Beginner's Corner
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0 · Helpful Woah! Sweet Love HahaBest of luck in getting them!
Want to know more about the recent sweet discussions click HERE
Have a question ask HERE
Want to participate in contests click HERE
Have candylicious Ideas share them HERE
Want to know how many badges the sweet king community provides? Discover them HERE
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0 · Helpful Woah! Sweet Love HahaHello dear Bubblegum Hill climbers,
I'm really sorry things didn’t go as planned and the Bubblegum Troll didn't give you all the lollipops you deserved. 😥
To investigate further, our technical team needs:
We are aware of a connection error that occurs sometimes- it's a momentary issue and players may receive their rewards for some climbs, and lack the lollipops for some others only. Please let us know if this is the case in your game.
Please accept my apologies for the trouble- and rest assured we are working to make sure things are working better the next time!
🍭 Play Candy Crush Saga 🥤Play Candy Crush Soda Saga 👭Play Candy Crush Friends Saga
🍮Play Candy Crush Jelly Saga 🍏 Play Farm Heroes Saga
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6 · 1Helpful Woah! Sweet Love Haha