Technical problem With Candy Crush Soda
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Answers
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@Theresa_Lacey Hi and welcome First thing to try is look for a game update, log out and restart your device then log back in and see if this solves your problem.
If playing via a Internet browser also clear the cache / history
If you still are experiencing problems can you let us know what device you play on and if you receiving any error messages or explain a little more
Thanks
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Hello @Theresa_Lacey Hearty Welcome Back to our wonderful King Community 🤗
I am so sorry to hear that you are still having the same issue that you have reported back in April 😮
Can you please give more details as to -- what is happening when you try to play level # 236? Are you able to see the next levels on the Map at all?
Are you using a PC to play the game? If so, are you playing on King.Com or a Facebook browser?
Can you please show me a screenshot of your Map at level 234 and the rest?
Please post back your reply by typing in the comment box given below. And to post the screenshot, tap on the 2nd icon that is located in the bottom left corner of the Comment box.
Talk to you soon! Have a Sodalecious day 🍬 🍬
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The game went back yo level 35 and then froze again. Never went back to level 235.I play on FaceBook. I am using a PC. It does have enough memory. Now its all screwed up. Haven't been able to play it for several months. Don't know how to do a screen shot of the game. Would like to get rid it, is causing me too much aggravation. All my other games work fine.
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Hello again Theresa 🤗 Hope you had a nice weekend 🌺
I am very sorry to hear about the constant issue with the game! And, I completely understand how frustrating it must be 😔
Can you see Stars on level # 35?
Also, can you give me your game user ID number? To find it, you simply scroll down when you are in Candy Soda game -- You will see "Find my ID" tab in Orange Fonts (It is a little hard to see as the "Soda" is flowing in that area) -- Click on that tab and your ID number will be displayed -- You "Copy & Paste" with your computer mouse buttons (as it is hard to see and note it down).
Here is a link that tells us about how to take screenshots. I found it very useful ---> How to Take a Screenshot Please try it out and see if you can take picture of your Map screen now. If you are able to, I would like to see a picture of the map when you are at level # 35, as well as level # 236.
Please let me know if you need any assistance with any of these things. Once you give me your ID number, I will escalate this issue to our Soda game Community In-charge to find out what's going on and help you out.
Talk to you soon! Have a sweet rest of the day 🍬 🍬
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Sign out and then login again or clear the internal game data from the settings or the event may be late some thing because of the game updates policy and the new addition you have to wait a little because the game has some errors because of the many reforms, some features may not appear in time or may appear to the player without the other until On denial
