No Lives?

Bikerlady · August 2020

I got sent from 5 People lives and it count only 1 ? Why?

Bikerlady · August 2020

It is since yesterday 😖

Freddy_ · August 2020

@Bikerlady hi and welcome. Please see posts below for information on your issue

https://community.king.com/en/candy-crush-saga/discussion/252963/not-receiving-any-lives-or-did-you-lose-all-stored-lives

https://community.king.com/en/blog/kb/articles/512-i-am-not-receiving-messages-in-game-from-friends-and-or-other-king-players-why

Thanks

tratelqalam · August 2020

If you do not receive a life from your friends, make sure that your game is connected to a strong internet network and make sure that your game is connected to Facebook Log out and log in to the game Clear the internal storage of the game because the storage memory may cause errors in the game and the other thing you have to make sure that your game is updated with the latest version

tratelqalam · August 2020

Also there are things about game errors because game servers are subjected to great pressure regarding sending and receiving lives and therefore you may be subject to delays with regard to this feature also if it was over the sending of a twenty-four hour reception of souls the lives will be lost and therefore you must send a request again sometimes the servers do not respond be patient

Bikerlady · August 2020

Sry my english is not so good, so i hope you understand what i`m saying.

I´m connected to a stron Internet and i have all Updates.

Bevor yesterday, when i get lives from my friends, i got all 5, since yesterday it is not so. When i see i got 5 Lives and i click on it i became only 1 live

Freddy_ · August 2020

@Bikerlady Hi, If you have done all the trouble shooting tips from my previous post. There is not much else that can be done for this as the option is for free lives. All we can do is apologize and hope this does not happen to you again.

Thank you

tratelqalam · August 2020

Log out and login again for the game and clear the game's temporary storage memory to solve the problem

No Lives?

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