The Community in more languages
Now the forum welcomes more languages.
You'll see a green translate button in comments and discussions to turn them into English
https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase/p1 Go to the Purchase problems link to solve your problem The community here does not deal with purchasing problems because they are separate, but it deals with the bonuses you get from the games here and competitions
@1sierra Hi and welcome, Sorry to here you have had a problem with your purchase
If you play on mobile, then please email Player Support directly fro
m the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.
Alternatively you can use the contact us at bottom of page but you will need your game ID for this
Hope this helps
Hi and welcome to our wonderful king community.
Sorry to hear that you have not received your gold bars from your purchase. Unfortunately We in the community do not deal with purchases.
If you play on mobile, then please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.
Or use the contact us at the bottom of the page, but you will need your game ID for this.
Thanks.