Alex_The_Witch

Game Expert

Comments

  • Hey everyone. Hope you're all doing well. I'm sorry to hear you're facing technical issues with the game, such as freezing, crashing, loss of items and loss of login streak. Regarding the losses of login streak, please check we have posted an announcement about it here: Under Investigation: Daily login streak lost on…
    in Game freezes Comment by Alex_The_Witch March 8
  • Hey there! I hope you're doing well. I understand your concern about the video adverts feature that would give you free items no longer appearing in your game, and would like to clarify its availability within the game. The video adverts feature, as well as other similar special events, is designed to be a bonus feature in…
    in Ads Comment by Alex_The_Witch March 8
  • Hey there @Sueeey . Hope you're doing well. I'm sorry to hear you're facing technical issues with the game while playing on FB in your browser. Could you please try the steps below: I recommend that you first try playing in another browser (E.g. if you are using Microsoft Edge for example, then try with Google Chrome,…
    in My Pet rescue saga game keeps freezing Comment by Alex_The_Witch March 8
  • Hello and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you. Tip:…
    in Kad idu sljedeči leveli Comment by Alex_The_Witch March 8
  • Hey there @1066473723 . Hope you're doing well. I'm sorry to hear you're experiencing these technical issues. Could you please tell me what kind of device/platform you're using to play? Thanks in advance.
    in App freezes Comment by Alex_The_Witch March 8
  • Hey there @misskhris916 ! I hope you're doing well. I understand you're having some trouble receiving the items you've purchased. Even though I would love to help you with this issue right away, I don't have the necessary resources to do so here in the Community. For issues of this kind, it's best to reach out to our…
    in Lost bonuses Comment by Alex_The_Witch March 8
  • Hey there @Mbj3R . Hope you're doing well. I'm sorry to hear you're facing issues with level 5606. I've checked on our side and so far there's no reported issues on it, however, that doesn't mean that technical issues or bugs shouldn't happen from time to time. Could you please share a video of the issues you're facing…
    in Level 5606 Comment by Alex_The_Witch March 1
  • Hey there @JohnPatrick06 . Hope you're doing well. I understand you're having some trouble with level 445. Please check the YT playthrough below: https://www.youtube.com/watch?v=kbkV8qAIuxI I hope it helps and good luck! Have a great day.
    in Level 445 Comment by Alex_The_Witch March 1
  • Hey there @MilanAlex ! I hope you're doing well. I understand you're having some trouble recovering your Boosters after registering through Facebook. Even though I would love to help you with this issue right away, I don't have the necessary resources to do so here in the Community. For issues of this kind, it's best to…
    in Lost of all booster after connecting to facebook Comment by Alex_The_Witch March 1
  • Hey there @bajscott and @dianakotori . Hope you're both doing well. This is strange indeed. Could you please share your Core User ID and also the following details, depending on your kind of device/platform: IOS Devices What make and model is it? Which Software Version is installed? Go to Settings > General, then tap About…
    in Missing rewards Comment by Alex_The_Witch March 1
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