Cezdiamond

Community Manager

Moving this to the Friends community :-) 

Hi @duncansheryl24 welcome to our sweet community. Are you playing on an iphone X? As we have been experiencing some problems with the ads on these devices. We are looking into this. Thanks!

Hi @MaryBethBradley I am glad to see that @Elsa is helping you. I am moving this thread to "Support" Thanks! 

Hi @Mjlaporte1564 welcome to our sweet community. Are you still experiencing this problem? What device are you playing on? Have you tried any troubleshooting steps? When did the problem start? Please could you let me know your player ID? You can find out how, here Thanks! 

Thanks @Pummy_Raj @InsertRandomName I am really sorry that you did not receive your rewards. I have now added some goodies to your account as a gesture of goodwill! Have fun crushing those candies!! 

Hi @meeganjane thanks for letting us know. It sounds like an HTML5 problem, is the game still working well on other browsers? Could you check this article here please? Thanks again to @Pummy_Raj amd @Elsa

Hi! Please let me know your game ID. Gold Bars are linked to your account so once you are logged in again you will be able to see them. If, for some reason they are not there it is likely that you have more than one account and you are logged into the wrong account :-) 

Hey! Moving this thread to Level help and tips :-) Thanks! 

Hey! Moving this thread to Level help and tips :-) Thanks! 

Moving this to Candy Crush Soda Saga community :-)