Cezdiamond

Community Manager

Hi Richelle- Thanks for posting on King Care. Welcome to the community. I am really sorry that you did not receive your purchase in Blossom Blast Saga, I can understand your disappointment. Let's make things right again. I would like to check the transaction details so I have sent you a private message, please click on the…

Hi Tom- Thanks for posting on King Care. I am sorry that you have been experiencing a problem opening Pet Rescue Saga on your iPad. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios It is possible that you may be playing on an older device, please see this…

Hi Mi Mi- I need to check your personal account details, please can you reply to my private message which is sent through King Care. You should see an envelope icon next to the profile picture in the top right hand corner of the screen. Thanks! 

Hi El Maxwell- Thanks for posting on King Care. I am really sorry that you did not receive your full package, I can understand your disappointment. Let's make things right again :-) I would like to check your account so I have sent you a private message, please click on the envelope icon in the top right hand corner of…

Hi Teri- Thanks for posting on King Care. Welcome to the community. I cannot find a ticket under 4780597 but I would like to help you :-) I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-) Have a lovely…

Hi Jack- Welcome to King Care! I can understand your disappointment, let's get your mother back on track so that she can continue on her journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-) Have a…

Hi Gerri M- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your iPad games laoding. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios It is possible that you may be playing on an older device, please see this thread…

Hi Michael- Thanks for posting on King Care. I am really sorry that you did not receive your rewards. Let's make things right again. I would like to check your account so I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can…

Hi Marie- Thanks for posting on King Care. Welcome to the community. Congratulations on getting so far, you're doing great! Here is a video of a player passing this level that may give you some pointers: https://www.youtube.com/watch?v=Jf5TrXrU9Wg If you are having difficulty to beat this level try to collect other colors…

Hi Buddy- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with the pop ups in your game. Does the problem persist? If you see this again, please could you capture a screenshot to share with us, so that we can investigate? To add an image to your reply, please click on the "photo" icon…