Comments
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Hi. I have the same issue. I signed in using Facebook, but now I am back at level one, while I was actually at Level 616. Could you please help me in restoring my progress? I will send you a message also :-)
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@cezdiamond hi! I have the same problem. I wanted to save my progress so I created a Facebook to sync it and lost all my previous progress. I went from level 940+ back to level 1! Please help me! I was not registered with facebook or email before. Is there a chance to get my progress restored? I will send you a private…
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I have the same problem. Did you solve it? Please could you try to progress via desktop?
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Thank you, I had to update my browser! Thanks, glad you are back on track!
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The same has happened to me!!!! I was approximately on level 698 and made a Facebook, so I could log in and transfer my game across to my new phone. All of a sudden I'm back to level 1 on both devices! Please help!!! Hi Maureen- I will send you a private message. Thanks!
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I am hoping for help with this too! I synced with FB and had no problems with reloading all my levels with Candy Crush Soda and Candy Crush Jelly, but my original Candy Crush app sync from FB only restored me to level 35. I was somewhere in the 1800s!! I will send you a message :-)
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@cezdiamond I posted a similar question but haven't gotten a response. Please send me a message for a fix, as I have to turn in my old phone very soon! Here's my original post: Lost Level Progress, Can't Sync New Phone I can't get my progress back on Candy Crush Saga or Candy Crush Soda. I did not have an account before,…
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So it is the one in the companion screen. Let me pass this on for you and they can check your account. I don't think there is a requirement to unlock it and you are certainly high up enough. Thanks for sharing!!
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Mine is working now. No more block, so I`m sure they got it fixed. Thanks for sharing, we hope it is fixed now :-)
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agree and have posted about this---I wish they would actually poll the players before changes are made Thanks for the feedback, you are in the right place to be heard. Thanks!
