Comments
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Hello Roberta, There is a thread here which lists several steps to help you reconnect and synchronize your game: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios Kind regards, Johnny
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Hello, Can you please let me know how you you have saved your game previous to losing your levels? Thank you Johnny
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Hello Renea, Could you please let me know what browser you play in, maybe try using another browser to see what happens. Thank you, Johnny
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Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
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Hello Kate, Could you please confirm what steps you have tried from the thread below: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out Thank you, Johnny
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Hello George, On Windows device there are only 800 levels available. The newer levels will be available but I don't have a time for you right now. I promise that you won't have to wait too long at all! Kind regards, Johnny
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Hello Wanda, The Weather Event has always been a timed event but I'll be sure to pass your comments forward. Kind regards, Johnny
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Hello Denise, Could you please confirm if you are having difficulty passing the level or whether you do not see any further levels on your map and that is why you cannot progress. Kind regards, Johnny
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Hello WinnieB, Could you please load your game in a different browser and let me know if this resolves the issue. Thank you, Johnny
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Hello, Thank you for your post. It sounds like you have lost your connection in the game. You only need to go into the app and reconnect to the relevant Facebook/Kingdom account and your progress will return. To reconnect with Facebook please make sure first that you are logged in to the right account within the Facebook…