Kevin_

Game Expert

Comments

  • Hi @CandyLiu2023, I am sorry to hear about the issue with your Gold Bar rewards. Please check out our Help Center + chat bot. Then follow the Chat With Us option, you can then reach out to Player Support to obtain help with your reward by sending the information you just did to ensure that your receive a reply as soon as…
    in Complaint for not gaining me the 69 gold bar reward Comment by Kevin_ 6:17PM
  • Hi @HarukaHoshinogawa575, I am sorry to hear that you have not gotten this feature for this long. As you may know the game studio usually run test with these features that may cause them not to be available permanently and perhaps alternate with different challenges instead which is why you are no longer seeing the feature…
    in I still haven't received a mystery Mountain Comment by Kevin_ 6:10PM
  • Thanks for the confirmation, Please check out our Help Center + chat bot. Then follow the Chat With Us option, you can then reach out to Player Support to obtain help with your progress issue ensuring that your receive a reply as soon as possible. However if you have any issues getting an answer do not hesitate to let me…
    in LIVES Comment by Kevin_ 6:03PM
  • Hi @LissaT57, I am sorry to hear that you are having trouble with the Bear Climb rewards. Please check out our Help Center + chat bot. Then follow the Chat With Us option, you can then reach out to Player Support to obtain help with your rewards ensuring that your receive a reply as soon as possible. However if you have…
    in Bear Climb Comment by Kevin_ April 16
  • Hi @DeborahJo and welcome to the Community! I am sorry to hear that you are being taken to level 1 and losing a life. Could you please let me know if while taken to level 1 you are still able to see the rest of your level progress or just the level 1 completely? If only able to see level 1 can you please ensure you are…
    in LIVES Comment by Kevin_ April 16
  • Hi @frankiejamie, I am sorry to hear you are facing this issue. Could you please try reinstalling the game app? If despite this it persists, could you please share the game version you have installed and if you noticed when the message pop-up.
    in Unable to play Comment by Kevin_ April 15
  • Hi @Daniel_Zepeda, can you please try to follow the above steps. If so can you please confirm the game version you have installed? If continues to get stuck is it on the same message as the example above?
    in App stuck Comment by Kevin_ April 15
  • Hi @16261728118, I am sorry to hear that you are not getting video Ads. Please check out this article we have prepared with more information about this feature: Why don't I see video ads in my game? Here’s what you need to know! 
    in Adverts Comment by Kevin_ April 14
  • Hello and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you Tip: If…
    in keine erhaltenen Leben Comment by Kevin_ April 11
  • Hi @STROUMF, Please contact support directly so that we can provide the best support and a response in a timely manner to aid you with your case. Remember to check out our Help Center + chat bot. Then follow the Chat With Us option, to reach out to Player Support.
    in ΠΡΟΔΟ ΜΟΥ Comment by Kevin_ April 11
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