Comments
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I have seen other posts about the challenges and from what I've read, because the promo is free, then there's nothing back for the free rewards as you can easily just play again for free :)
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It sounds like your game has connected to the Kingdom (where you get a game icon profile photo). Check in the settings and see if you need to connect to Facebook again to get your photo back.
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I saw another post about this and the player didnt have the latest version of the app, so check this first and see if it solves the issue.
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Check that it's not your device first. If you let me know what you are playing on I will try to help you :) Or take a little search around the site to find some troubleshooting tips.
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Hey Sue. Check that your mobile memory is not full up. Check also that you don't have a lot of apps open. It its more than one game that is affected it could be your mobile that is having problems with loading.
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I know there is an issue with the game screen flashing at the moment so maybe it's related to this: https://care.king.com/en/candy-crush-soda-saga/candy-crush-soda-is-flashing-black-screen If not then I can only recommend following the steps in this video: https://www.youtube.com/watch?v=OESCE4Jj2tU
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If this is happening it will generally be your mobile that is the issue. Try a few different things like checking the memory space that you have available, check how many other apps you have open. Maybe even a restart will help :)
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There are enough moves, you just need to use them wisely! See if you can pick up a strategy from this player: https://www.youtube.com/watch?v=kyftlqdYv2k
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I would check that it's not your tablet first. Restart it first, to see if that helps. Check that your memory and Ram are not both full up as this will affect how the app runs well :)
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Are you playing on Facebook or mobile. If you're on mobile then maybe you just need to re-connect to Facebook/Kingdom for it to show up but if you're on Facebook I'm not sure. Maybe try deleting the game (click on the cog in the menu on the left) then re-add it. See if this brings it back.