MarkHawk

Community Manager

Hi guys, I'll be on vacation for some days and will be back in the community at the end of May month. Don't forget that the fastest way you can get help to a question is to search for it in the community. If you don't find the answer then please post a new thread and the Community members, Superstars and Community Managers will be able to help you 

Comments

  • Hi Anita, Thanks for your update and I'm sorry that you feel this way. At King we keep a strict account of purchases and usage of Gold bars. I can't see who in person did the in-game transaction so I suggest you check if others are playing from your account. For instance relatives, other persons in the household or persons…
    in all of my gold bars vanished i had 20 of them, give them back Comment by MarkHawk May 2018
  • Hi Maree, I haven't see that event before so it could help me a lot if you could take a few screenshots and post them here. I'd then be able to look into the issue and help you out :-) - Mark
    in Livestock Legend stuck at 42% Comment by MarkHawk May 2018
  • Hi Vickie, I've just seen that no one has replied to your question. Please let me know if the issue is still there and I'll do my best to help you out :-) - Mark
    in I am trying to load my Farm Heros Saga game and it won't load up. Comment by MarkHawk May 2018
  • Hi CandyMom, I'll check up on other players who have the same crash issue as you. I did a check on the iPad 3 and it might be an issue that the model is 6 years old and installed with a newer version of the OS - this leaves very little system resources to load and run the game stable. For now I suggest you only play on…
    in Ipad crash after update Comment by MarkHawk May 2018
  • Hi guys, The Game Studios tend to focus on where the majority of players are playing the games and on what technically can be programmed in Flash or HTML5. One exception though is Candy Crush Saga where there still are a lot of players enjoying the game on Facebook and King.com and where there are live events for all…
    in Why don't we get boosters on the computer game that we get on the mobile apps? Comment by MarkHawk May 2018
  • Hi superflach, You can only transfer game progress between your device and your own FB account. When your wife connect the game to her FB account she will automatically be set to the level she has on that FB account. It's a copy protecting system so that some players don't sell or distribute their progress. No worries - I…
    in Restore problems Comment by MarkHawk May 2018
  • Hi Graham, Thanks for telling. As Chicken Slayer wrote; this is a limited test that only a few players have available. The test feature is still a bit buggy but we're working out the kinks before it will be released to all players. - Mark
    in Booster Trail in Farm Heroes Saga Comment by MarkHawk May 2018
  • Hi Anita, I have checked this for you and can see that you had 18 Gold Bars and used 9 Gold Bars for extra moves on episode 117 (level 4) on the 5th of May and further 9 Gold bars for Cherry bombs on the 10th of May. Kind regards, - Mark
    in all of my gold bars vanished i had 20 of them, give them back Comment by MarkHawk May 2018
  • *Some of the devices not working: iPod (touch), iPad 4 and older. If you have an iPhone 6 or newer then all OK :-)
    in Pet Rescue Saga on old iOS devices Comment by MarkHawk May 2018
  • Hi Tom, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. - Mark
    in Pet rescue Saga game progress lost after syncing with Facebook. Any ideas? Comment by MarkHawk May 2018
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