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Pitty_Kitty

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  • thanks for confirming! I've passed this on, when I have new I'll let you know 👍️
  • Hello @brtbeach and welcome to Soda community! purchases made on different dates might be grouped together into a single charge and shown in the receipt you received via email from your provider. To verify this, you'd need to check your purchases history. If you don't recognize the purchase afterwards, you should report…
  • Hello @Lizahop ! Would you check my previous comment and answer to the questions please? Thanks
  • Thanks for confirming Could you please verify if this issue still happens after checking these troubleshooting steps? provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server you might…
  • of course ☺️ Good luck for your next round 😉
  • Hello @gulsan and welcome to Soda community! Nice to meet you here 🙂. How long have you been playing Candy Crush Soda Saga?
    in Hi Comment by Pitty_Kitty September 2023
  • Hello @Amoonmoon So if I understand correctly: You're able to open the game but only with internet connection turned off? If you turn the internet connection on, the game app shuts down and cannot be opened?
  • Hello @jbergman did you check the steps above? They help the game reconnect with the servers and then available features appear in the game
  • Hello @carolynwcat and welcome to Soda community I see you've already commented to a similar question so I'll refer to my answer here since there has been no update since then. Different versions of the same feature exist so Soda Studio can evaluate their perfomances and we players don't have influence on which version we…
  • Hello @Amoonmoon Sorry to hear that. What is the make and model of your device, device software version installed, Soda app version installed and player ID number? I'll forward this to community manager 🙂

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