QueenB

Community Manager

Comments

  • Hi @jeannetterivera, welcome to the Community 😊 We keep all discussions here in English so that everyone can understand and help. Also, for your safety, please don’t share personal information like your email address publicly in the Community. I’ve removed it to protect your privacy. Could you please explain again what…
    in Mi juego, esta eneste email Comment by QueenB February 19
  • https://community.king.com/en/candy-crush-saga/discussion/comment/3482288#Comment_3482288 https://community.king.com/en/candy-crush-saga/discussion/comment/3482333#Comment_3482333 Thank you both for giving it a try and sorry it did not work 😥 I've passed on the feedback so waiting to hear back from them, I'll keep you…
    in Why is there no new star tournament after level 21485? Comment by QueenB February 18
  • Hey @Lesleyg1 👋 Sorry to hear you’ve been stuck for days, that’s never fun. Just to make sure we’re talking about the same level as the others in this thread, would you mind sharing a screenshot of your board? Once we can see it, we can compare and give you more specific tips 💪
    in Mr toffee Comment by QueenB February 18
  • Hi @Anniseh, yes, I've seen the explanation and I will get back to you soon on that 😉
    in 👀 Quick check: would this message make sense to you? Comment by QueenB February 18
  • Thanks so much for all the honest feedback so far, it’s really helpful 🙏 A few of you mentioned that the previous message felt too vague or might not actually make things clearer. We’d love to test another variation with you.. What do you think about this version instead? “Don’t forget your widgets!” Would this feel…
    in 👀 Quick check: would this message make sense to you? Comment by QueenB February 18
  • @saygrays @SeesAlmonds, thanks for your patience here. Quick update: I’ve raised this with the studio and we’re currently investigating whether the “Tournament ended and claim reward” message and the new Star Tournament not starting are connected. It does look like there may be an issue affecting reward collection, which…
    in Why is there no new star tournament after level 21485? Comment by QueenB February 17
  • Hi @toshacollege2, This was indeed an issue which has now been fixed. A new version of the game was released with the correction, so you should be able to listen to your audiobooks while playing again. Please make sure your game is updated to the latest version (1.321.3.1). Visit the App Store / Google Play and check for…
    in Audio issues - Can't listen to music while playing - Edited by CM: FIXED! Comment by QueenB February 17
  • Hi FletchyKay, welcome to the Community 😊 Thanks for explaining the situation clearly. First, could you confirm: Which device you’re using (Android or Apple) Your game app version (you can find this in the App Store) How much free storage your device currently has Also, please make sure the app is fully updated from the…
    in Spaceships keep freezing Comment by QueenB February 17
  • Hi MartaMG, welcome to the Community 😊 In most cases, Gold Bars don’t disappear on their own. They’re usually used for something in-game, like: Extra moves at the end of a level Continuing a win streak Unlocking features or offers Sometimes this can happen quickly without realizing it. Unfortunately, we can’t restore Gold…
    in What happen with gold un candycrush? Comment by QueenB February 17
  • Hi jopa2568, That’s a tricky one, because sending and receiving lives depends on how the game is connected. A few things you can try: Log out of the game (My Account → Log out) Fully close the app Restart your device Log back in again If you’re connected through Facebook, also check: Facebook Settings → Apps & Websites →…
    in Extra lives from friends Comment by QueenB February 17
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