QueenB

Community Manager

Comments

  • Hi @dodo807, welcome to the community! Thanks for explaining the situation! I understand you’d like to combine the progress from your Apple ID account with the email account you created. Account merging or transferring progress between accounts isn’t something we can do from the Community side. The best way to handle this…
    in How to combine apple iOS account to email address? Comment by QueenB February 13
  • Hi @almaitz 👋 First of all, thank you for taking the time to report this. We know background audio is a big part of how many players enjoy the game, so I completely understand why this has been frustrating. I wanted to let you know that the issue has been reported and the team is actively working on it. I don’t have an…
    in Audio issues - Can't listen to music while playing - Edited by CM: FIXED! Comment by QueenB February 13
  • Hi misu22sr, Just a quick note first, we reply in English here in the community, so I’ll continue in English to help you 😊 If you made a purchase and did not receive the item, please first check whether the payment was successfully completed in your app store (Google Play or Apple App Store). If the purchase shows as…
    in Comanda neonorata Comment by QueenB February 13
  • Hi Diegocosta999, First of all, I’m sorry to hear that you’ve had such a frustrating experience. I can understand how disappointing it must feel, especially after investing so much time in the Pins challenge and being so close to completing it. You’re right that the Chocolate Box issue was resolved more broadly, and I…
    in Extremely poor support Comment by QueenB February 13
  • Hi obijik 😊 Purchases in Candy Crush Saga are handled through the official app store on your device (for example Google Play Store on Android or Apple App Store on iPhone). We don’t support direct bank transfers inside the game. If you’re using Android, you can check which payment methods are available in your region by…
    in Bank transfer Comment by QueenB February 13
  • Hi everyone 👋 Quick update on this: the team was able to identify what was causing the Baker’s Box timed rewards to show seconds instead of minutes, and it has now been fixed. Thank you so much for reporting it and for sharing the details so quickly, that really helped us track it down. It shouldn’t be happening anymore,…
    in Baker's box rewards gone wrong - Edited by CM: Issue Fixed! Comment by QueenB February 12
  • Hey everyone, quick update to clear things up. Just to avoid any confusion: the info being referenced here is from an older issue a couple of years ago, so it doesn’t apply to what’s happening right now. (I've archived that particular post to avoid further confusions). We’ve now reported the current issue (music/podcasts…
    in Audio issues - Can't listen to music while playing - Edited by CM: FIXED! Comment by QueenB February 12
  • @Deal_One What @Alienscar said 😉
    in Friend Link Comment by QueenB February 12
  • Hey everyone 🤗 I just wanted to pop back in and say a big thank you to all of you who shared ideas and suggestions for the next season of Crush & Tell 💛 I’ve now gathered all of your feedback and passed it along to the team working on the series and they were genuinely grateful for the thoughtful ideas… And @Carol-38… yes,…
    in 🎬 What Should We Cover Next in Crush & Tell? 💬 Comment by QueenB February 12
  • Hi @JaniceFritz thanks so much for flagging this and wow, level 10291 is impressive 👏 I appreciate the detailed description, that really helps. I’ll pass this on to the team to check whether anything has recently changed on our side that could be affecting background audio behavior. It’s also possible that an update from…
    in Audio issues - Can't listen to music while playing - Edited by CM: FIXED! Comment by QueenB February 12
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