Tune_D

Noble

Hi Sharon, Have you cleared cache on your PC? Restart your PC too and use only 1 tab in Google Chrome for your game play. You can also play this on King.com. Do you get any error message?

Hi James, Clear cache on your PC and do a restart. Open only 1 tab in Google Chrome and play, either on your Facebook or on your King.com account. Here´s a video of level 12 made by expert Pete Peppers https://www.youtube.com/watch?v=ByHEEzxUac4

Hi Patsy, That is exactly what made me stop saving up loads of free goodies and lives! I found this happening to me practically each time I updated or reinstalled the game. Only levels and gold bars do synchronize; all the rest (free boosters and lives) is locally saved on your device. More inside info can be found…

Hi Ann, Check here https://care.king.com/en/candy-crush-saga/level-1512-on-candy-crush-saga for more about this level. I don´t think we should be expecting easy levels at this stage..

Hi Niunit, What model iPod is your wife playing on? I think the first couple of generations iPod´s are likely to crash as they are outdated.

Hi Stacy, It sure looks nice, but I think I´d rather prefer a real lottery´s Jackpot :-) Check this out here https://care.king.com/en/candy-crush-saga/has-anyone-won-the-jackpot-on-the-spinning-booster-wheel-in-candy-crush

Hi Debbie, Have you tried to clear cache on your PC? Restart your PC too. Make sure you play on your correct Facebook account. You can also play the game on King.com and create a Kingdom account if you don´t already have one. 

Hi RedLyn, What sort of tablet are you playing on? I just opened the game and played a level on my iPhone. If it crashes then check for updates for your tablet and the OS version you got installed on it. Also check for updates for the Candy Crush Jelly Saga app. Restart your device too, and assure that you have some free…

Hi Paulette, Have you already checked for updates for your Kindle? Check as well your Amazon Store settings and your payment details. I´d check first with Amazon or Kindle Support.

Hi Chris, If you didn´t use your gold bars to purchase in-game items, then maybe check with others around you, in case you share your mobile for game play. If that´s what happened, then I´d suggest you revise your security settings on your phone. That´s what I would do, especially with children around!