Issues? Report them here!

Options

🌻 New here? Sign up to participate HERE!

🌷 Read our House Rules HERE!

Dear Soda Crusher,

If you're experiencing any issue in the game that is related to audio:

  • not hearing the music even if it's on (both on the device- volume up- and the game)
  • any kind of strange noises

This is the place to report it!

Please let us know which device you're playing on (Android/Apple/on PC through Facebook, Win10, King.com) and your app version.


👉️ Remember, if your comment is among the most helpful ones, you may receive our King Audio Feedback badge!

Comments

  • mrsparanoidandroid
    mrsparanoidandroid Posts: 1

    Level 1

    Apple, iOS 17.4.1

    Recently a really annoying sound started playing during the game, it´s not related to the level I´m playing, it seems to happen when something else is happening inside the game, as if it´s a sound alerting that some new activity (4 in a row, shipmates…) just became available. I'm still not 100% sure what that sound is about/when/why it happens. All the sound/music in the game is turned off and my iPhone is set to silent, but that sound overrides it all. If I´m listening to music, that sound will stop the music and when it´s over the music will not be back automatically, I need to do it manually, and in the control centre screen the audio name showing in the place where my music was will be "Insterticial fullscreen DCM". It´s so incredibly irritating and loud that I´m seriously considering deleting the game.

  • Techz_3712
    Techz_3712 Posts: 2,358

    Hi there! 👋

    That definitely sounds frustrating — especially since you've taken all the right steps like turning off in-game sound, setting your iPhone to silent, and even pausing your music. You're not alone in this; what you're describing sounds like an interstitial audio ad bug that some players have recently started reporting, especially on iOS 17.4.x.

    The clue you mentioned — seeing "Interstitial fullscreen DCM" in the Control Center — points to an audio ad playing in the background, even when sound is off. These types of ads can override your audio settings because they’re technically system-level media (which is why they pause your music and don't let it resume automatically). It's not tied to gameplay directly, but likely triggered by in-game events like Shipmates, 4-in-a-row, or other popups.

    Here are a few things you can try:

    🔧 Force-close and restart the app when it happens. It might temporarily stop the audio ad process.

    📱 Check your Screen Time settings → go to Settings > Screen Time > Content & Privacy Restrictions > Allowed Apps and double-check that nothing is interfering with audio permissions.

    🔕 Temporarily disable ad tracking (Settings > Privacy > Tracking) — this might reduce aggressive ad types, though it’s not guaranteed.

    💬 Most importantly, please report this through the in-game Help/Support menu:

    • Tap Settings > Help Center > Contact Us
    • Describe the audio issue and mention “Interstitial fullscreen DCM” so the team can track it

    I agree — this kind of unexpected, loud interruption shouldn't happen, especially when the game’s sound is off and your phone is silent. The more players who report it, the faster the team can investigate and hopefully fix it.

    Thanks for speaking up — and fingers crossed it gets resolved soon so you can get back to enjoying the game without the audio ambush! 🎧🍬

Hey! Would you like to give us your opinion?