Alex_The_Witch

Game Expert

Hey there @Espiralado . Hope you're doing well. I'm sorry, I've checked your tickets about this level issue and noticed that they've been taken by our bot first. But worry not, I have now taken care of it and sent you a reply and assistance on ticket 15373610. Thanks and have a great day!

Hey there. I hope you're doing well. I'm sorry to hear your game won't load. Could you please share more details? What device you use (iOS, Android, Windows, Kindle, FB (Browser)? If you can share a video of the issue, it would be helpful as well. Thanks in advance and have a great day.

Hey there! I hope you're doing well. I'm sorry you're unable to use the Egg Breakers you get as rewards. Could you please share a video that shows you unable to use them? Thanks in advance and have a great day.

Hey there @Sueli78 . Hope you're doing well. I'm sorry to hear you're having this issue. Our team's aware of this issue for some CCSS players. Please reach out to us by checking the post below: Our team's available 24/7, and in Portuguese as well. Thanks in advance and have a great day!

Hey there @Espiralado . Hope you're doing well. I'm sorry to hear you lost your Super Color Bomb. Worry not, I have now handled the ticket you had opened with us about it (ticket 15371577), and sent a compensation. Thanks in advance and have a great day!

Hey there. I hope you're doing well. I'm sorry to hear you're having issues with level 4846. Our team's aware of this issue with the Gummi Dragon on some levels. Thank you for reporting. Please open a ticket with our support so that we can assist and compensate you accordingly: Thanks in advance and have a great day.

Hey there! I hope you're doing well. I'm sorry to hear you're having trouble with level 17458. Worry not, I will share the feedback and findings about the level with our team of developers. In the meantime, could you please reach out to our player support team so they can help you with the level: We're available 24/7.…

Hey there! I hope you're doing well. I'm sorry to hear you had this issue with level 7174. Our team is aware of this bug with the Gummi Dragon on level 7174. Could you please open a ticket with our player support team, by sharing this screenshot with them as well, so that they can provide the correct support and…

Hey there. I hope you're doing well. Please note that special events like these are bonus features in the game and therefore not designed to be there permanently. To help keep things fresh and interesting, our studio tweaks and introduces new features every so often. As such, they need to thoroughly check these during…

Hey there, @Espiralado . I hope you're doing well. I'm sorry to hear this happened. I have just sent you a reply on ticket 15354737, and have added a compensation for the missing rewards to your account. If there's anything else you need, please let me know through the ticket so that I can continue assisting you. Thanks in…