Comments
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Hey there! I hope you're doing well. I understand you're having some trouble with level 8614. Worry not, our wonderful @Lynette has put together this YT playthrough. Please check it out: Thanks in advance and good luck!
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Hey there! I hope you're doing well. I'm sorry to hear your Petopia is misbehaving. Worry not, I have some troubleshooting steps you can follow to see if we can fix this: Sign in to your Microsoft account. Update Windows: Go to Settings > Windows Update > Check for updates > Install if available. Update Microsoft Store:…
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Hey there. I hope you're doing well. I understand you're having trouble connecting to the in-game store. Our team is aware of the issue and working on fixing it. In the meantime, we ask and thank you for your patience and understanding. Please check our announcement post here for more details: Thanks in advance and have a…
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Hey there. I hope you're doing well. I'm sorry to hear you're unhappy with the difficulty of the level lately. As @Snow_Rider mentioned, it would be really helpful to know the specific levels that you're having issues with, so that we can report it to our Studio to be investigated. Thank you in advance.
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Hey there! Hope you're having a great day! The video adverts feature, as well as other similar special events, is designed to be a bonus feature in the game. These features are not meant to be available permanently, rather they are introduced periodically or seasonally. This design allows us to keep the game fresh and…
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Hey there! I hope you're having a good day! I’m sorry to hear that some of your features/events disappeared from your game, but rest assured it is expected for some events and features to change and even become temporarily unavailable, so there’s nothing to worry about. Please note that special events like these are bonus…
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Hey there! I hope you're having a good day! If these Boosters are part of your win streak, for example, if they are from Bonnie's Boosters, and you leave the level midway, the game recognizes it as quitting the level. And quitting is basically the same as losing the level, therefore, you lose your win streak which means…
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Hey there! I'm sorry to hear you can't login to the game due to connection issues. For situations of this kind, please reach out to our player support team, as they have the right tools to assist you: Our team is available 24/7. Have a great day!
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Hey there! I hope you're doing well! To merge your game account and community account, please follow the steps below: Click on your Community profile picture in the top right corner. Select "Account & Privacy Settings". Select "Edit Profile Fields" Check the box saying "Link your community and game account for quick help".…
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Hey there! I hope you're having a good day! Don't worry, our team is aware of this issue and is currently investigating it and working on a fix, as you can see here: In the meantime, we thank you for your understanding and patience. Have a wonderful day!
