Comments
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Hey there! I'm sorry to hear you're having some trouble with the 2nd Puzzle at the Mystery Mountain. Could you please provide more details about what you're having difficulties with? If you can, please share a screenshot or video of it as well. Thanks in advance and have a great day!
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Hey there! I'm sorry to hear you've lost your progress. Don't worry, our player support team can assist with this. Please see how to reach out to them below: Thanks in advance and have a great day!
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Hey there! The most recent levels for Candy Crush Soda Saga that came out should be: 15955. I hope this helps. Have a great day!
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Hey there! To update the app to the latest version and resolve any other issues you might have with it, please follow these steps: Sign in to your Microsoft account Make sure Windows has the latest update: select the Start button, then select Settings > Update & Security > Windows Update > Check for Updates. If there is an…
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Hey there! That has to do with the payments account you have set-up, and it's not related to your Candy Crush Saga account. You need to go into the settings of your payment method account (Google, Apple/iTunes, Amazon, Microsoft, Facebook), and change the payments account into your own. If you'd like more detailed…
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Hey there. In order to be able to do this, you need to login with the same account you had on your old phone, on your new phone, whether it's a Facebook account or a Kingdom account. In case you have never created an account to save your progress before, please reach out to our player support team so they can assist with…
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Hey there! Please note that special offers like these are bonus features in the game and therefore not designed to be there permanently. To help keep things fresh and interesting, our studio tweaks and introduces new offers every so often. As such, they need to thoroughly check these during gameplay, so these special…
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Hey there. The 100 Gold Bars for all the winners of the Winter Cup were sent out on Monday the 3rd of Feb. If you haven't received yours yet, please reach out to our player support team explaining the issue in detail so they can investigate: Our team is available 24/7. Thanks in advance.
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Hey there! That will depend on the kind of account you have. If you're logged through your Facebook account, then your Candy Crush Saga profile picture will match your Facebook profile picture. But if you're logged through a Kingdom email account, then that profile picture will be a randomized King character icon. I hope…
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Hey there! To turn off the hints, go to the Settings Menu (cogwheel icon in the upper right corner of the game map, or lower left corner from main menu), and then choose Features. You should see the option for Hints: Enable or disable the game showing "hints" of moves to make on levels. If it's not there, go back and…
