Boybinary

Royalty

So even though the update version fixed the game to play it did not fix the platinum pin collection, before the bad update I had 124 pins collected towards the platinum pin collection 11 pins remaining to collect which was worth 240 gold, it reset the collection to zero so I contacted customer service and they said they…

https://community.king.com/en/candy-crush-saga/discussion/comment/3420149#Comment_3420149 sure, go to the microsoft store 👆️on the lower left select downloads then select check for updates———————————————————————👇️ It should show and install after that, mine are all up to date so I can't show the final screen but it should…

Is this what is causing all of the errors for windows users? My mobile version is 1.312.1.1 after mobile update 1.313.1.1 so perhaps a dot in the wrong place? Windows update 1.3131.1.0 versions must match! @kiara_wael @MountainMom @PummyRaj

so I started my game today and got this it never loaded thus causing an end to my win streak without even getting a chance to play!

Are you kidding? there was a new release but now it is version 1.3132.1.0 Where is the disconnect? it should be the same as the mobile 1.313.1.1 if they don't match the functions won't work correctly plus my 124 pins are still missing I just played even though the versions don't match, I retained my win streak and…

https://community.king.com/en/candy-crush-saga/discussion/comment/3418791#Comment_3418791 refer to the thread right above this one! https://community.king.com/en/candy-crush-saga/discussion/511148/download-version-mismatch

sure here you go! you should be able to click on it, it will open in a separate window then right click and copy image

https://community.king.com/en/candy-crush-saga/discussion/comment/3418775#Comment_3418775 Thank you customer service keeps trying to tell me it is the same version! look at Microsoft's site it is clear the new release was mistyped! They need to repush the update with the corrected version number!

https://community.king.com/en/candy-crush-saga/discussion/comment/3418610#Comment_3418610 Yes I lost all my pins as well I had the same number of pins collected on my platinum pin collection now is showing 0 I also can't play any new levels on win 10 and win 11 look at the version number is this where they made an error?…

https://community.king.com/en/candy-crush-saga/discussion/comment/3418605#Comment_3418605 My game still won't load also I had collected 124 pins towards my platinum pin collection now it is showing i haven't collected any! WTF! @MountainMom @kiara_wael