Cat-13

Noble

I took a picture of it with my phone but I'm trying to figure out how to put it in th

Hi Cat, I'm sorry you're going through this but I have to be clear. We have looked thoroughly on your reports and there is no issue on our side. Also no other player is running into this, which means that whatever is happening to you is outside our control sadly. I suggest you try other devices, creating a brand new…

Hi Cat, I'm sorry you're going through this but I have to be clear. We have looked thoroughly on your reports and there is no issue on our side. Also no other player is running into this, which means that whatever is happening to you is outside our control sadly. I suggest you try other devices, creating a brand new…

Cat, Xarly also said to me that starting a new game and transferring progress is a possibility if you want it. You would lose boosters but they could give you a little gold to help. If it gets your game working I think it would be worth it :) Do you mean uninstall and install again?

Argh I am sorry. Will let the moderator handle it. I really don't understand whats happening. I am wondering if it would be worth you starting a new account and having your progress added to it to start again. You would have two stars on every level passed but at least it would be a clean slate. Let me have a word with…

You do lose boosters on reinstall, but as long as you were connected to the Kingdom or Facebook, progress is saved on a log in. Sometimes its the only thing that helps, but if you have a lot of boosters, I hate to suggest it. Now it won't let me log in by using facebook! UGH!!!!

I have passed it on again Cat, just out of interest, is it on the app? Have you tried uninstalling it, rebooting and reinstalling? Do you know how incredibly frustrating this is? Stuck in a dark level? I'm ready to give up.

Hi Cat, This happens because your avatar is elsewhere. You need to scroll down the different levels and I'm sure you'll find it somewhere. Make sure you complete the level where your avatar is and things should go back to normal. Cheers, Xarly It won't let me scroll to different levels! I said that last time. I can't move…

Hey Cat, Thanks for your feedback. We cannot help you any further sadly unless you can provide us with a screenshot of the situation. On our side and on the Social Support side that is also helping you out there isn't much more we can do unless you provide us with how the issue looks like on your side. I'm sorry but we…

Hey Cat, Thanks for your feedback. We cannot help you any further sadly unless you can provide us with a screenshot of the situation. On our side and on the Social Support side that is also helping you out there isn't much more we can do unless you provide us with how the issue looks like on your side. I'm sorry but we…