Cezdiamond

Community Manager

Comments

  • Hi Emily- Thanks for posting on King Care, and for taking the time to provide us with your feedback. I am sorry about your feelings over the use of language in our games. Please know that your comments have been passed on :-) Thanks again! 
    in Don't like New Design calling me a "quitter" and a "loser". Comment by Cezdiamond May 2017
  • Are you on a mobile device? Please click on the "image" icon in the top left hand corner of the "answer this question" box. Thanks! 
    in Lost boosters after reinstalling Comment by Cezdiamond May 2017
  • Hi QueenCronicles- Thanks for posting on King Care. I am very sorry that you have been experiencing a problem playing on Chrome. I can understand your frustration. Let's get you back on track :-) Please can you follow our troubleshooting steps here:…
    in I cannot connect to Facebook . Comment by Cezdiamond May 2017
  • @ShaeShae- Please can you check on the King Care homepage (not in your game) there should be an envelope icon in the top right hand corner next to your circular profile icon. Thanks! 
    in Wrong account Comment by Cezdiamond May 2017
  • Hi ShaeShae- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-) Have…
    in Wrong account Comment by Cezdiamond May 2017
  • Hi Michelle- Thanks for posting on King Care. Congratulations on doing so well! :-) Please note that it can take 24 hours for all of the results to be calculated and your prize given. Please let us know if you still have not received your rewards. Thanks! 
    in stripe contest Comment by Cezdiamond May 2017
  • Hi Sharmila- Welcome to King Care. I am very sorry that you are experiencing a problem with your Gold Bars, these should never go missing. I would like to check your account so I have sent you a private message. Please click on the envelope icon on the top right hand corner on the screen. As soon as you get back to me we…
    in Can I get back lost gold bars? Comment by Cezdiamond May 2017
  • Hi Darryl- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with loading your game. I can understand your frustration. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios Let me know how you get on :-)
    in Candy Crush closing when opening Comment by Cezdiamond May 2017
  • Please check the King Care page you should find the envelope icon next to your profile icon. This message is not being sent directly to your game but through our King Care site :-) Please let me know if you cannot locate it. 
    in Game progress lost Comment by Cezdiamond May 2017
  • @Melanie please can you upload a screenshot of this error so that I can escalate this? Thanks! 
    in Lost boosters after reinstalling Comment by Cezdiamond May 2017
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