Cezdiamond

Community Manager

Comments

  • Hi Zach- Thanks for posting on King Care. I am really sorry that you have lost your boosters, I can understand your frustration. Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these…
    in Where are my boosters? Comment by Cezdiamond May 2017
  • Hi Fred- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-) Have a…
    in Lost progress Comment by Cezdiamond May 2017
  • Hi Maria- Thanks for posting on King Care. I am very sorry that you have been experiencing a problem playing Candy Crush Saga. I can understand your frustration. Let's get you back on track :-) Please can you follow our troubleshooting steps here:…
    in Unable to play in the new platform. Please do something to fix it or let us play to the old platform Comment by Cezdiamond May 2017
  • Hi Kylie- Thanks for posting on King Care. Let's get you back on track! If you play whilst connected to Facebook your progress should be saved :-) Please could you try these steps? - Be sure to log out of Facebook in your game -Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear…
    in Restore my progress Comment by Cezdiamond May 2017
  • Hi there- Thanks for posting on King Care. I am really sorry that you have lost your lives, I can understand your frustration. Please note that the boosters and lives are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause…
    in I accidentally deleted candy crush saga. I just bought more lives. How do I get it back? Comment by Cezdiamond May 2017
  • Hi Andre- Thanks for posting on King Care. I am really sorry that you have lost your boosters, I can understand your frustration. Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these…
    in New Phone Comment by Cezdiamond May 2017
  • Hi Tanya- Thanks for posting on King Care. I am very sorry that you have been experiencing a problem with the speed of your games. I can understand your frustration. Let's get you back on track :-) Please can you follow our troubleshooting steps here:…
    in I need my problem fixed please. Comment by Cezdiamond May 2017
  • Hi Renee- Thanks for posting on King Care. I am really sorry that you did not receive your full purchase. Let's make things right again :-) I will send you a private message so that I can check your account, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can…
    in Did not receive mystery box and candy Comment by Cezdiamond May 2017
  • Hi Sian- Thanks for posting on King Care. I am really sorry that you have lost your boosters, I can understand your frustration. Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these…
    in My Candy Crush froze so I deleted the app and re-installed I lost all my goodies and gold bars Comment by Cezdiamond May 2017
  • Hi Robert- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-) Have a…
    in Lost progress Comment by Cezdiamond May 2017
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