Comments
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They will help you, but it's better to contact directly from within the game as they have all the additional information they need directly. They don't need to ask then π
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They are usually fairly quick with issues like this, the trouble is when using a third party platform (Facebook) it's something that has to be fixed dependent on both sides. So I'd assume that there are complications for it to be off this long. You can still play on the w10app or mobiles, you just cannot log in.
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Good morning @Stefan_B i hope you are well? We will pass your feedback onto the community manager, I agree, I like to see different backgrounds too π
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@keshavrf we only use that link for players who don't play on devices. When they play on devices they need to contact player support from WITHIN the game itself as it will also tell the team all the technical items they need to know as well. π
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Still waiting all over the world but sometimes things take time to fix π
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Good morning π Not everyone gets mystery mountain at this time, they use a random group for testing purposes so if you're not in it, you won't see it. You might get it in future though π
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Good morning! Facebook has an outage right now with the games, the studio are working on fixing it.
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Hi and good morning to you both! Yes the games are down and they are working on the problem , you can read about it here π https://community.king.com/en/blog/kb/articles/2342-known-issue-facebook-outage
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It went down around 11pm uk time. All King games are down as far as I know, but you'd need to contact support from within the game to ask about compensation π
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Ah Got you! I play via the kingdom too so no outages for us. Can I ask you to log out, then log back in again and see if everything appears? If it doesn't, you would need to contact player support from within the game. Tell them you have lost items and they can check your account and look into it for you. Hopefully theβ¦
