QueenB

Community Manager

Comments

  • Hi @cicci_82_ It would be best to contact Player Support directly through the game app instead of email. When you use the in-game option, your game details are automatically included, which helps the team find your account and investigate much faster. Here’s how to reach them: Open your game Tap the Settings (cogwheel) Go…
    in Need to speak with a Human Agent (Tier 2) - Critical Issue Comment by QueenB April 9
  • Hei everyone 🤗 Thanks for your patience while we’ve been looking into the recent Yeti’s Draw reports. We’ve identified the issue and the team is actively working on it. This can affect both collecting the final ticket and the scratch screen experience. We know this is frustrating, especially when you’re so close to the…
    in Yeti's Draw: Can't collect ticket, and can't scratch tickets - Edited by CM: Under Investigation! Comment by QueenB April 7
  • @kiara_wael @MountainMom @PummyRaj 🦖
    in 🌿 Welcome to the Jurassic Season in Candy Crush Saga 🦖 Comment by QueenB April 7
  • https://community.king.com/en/candy-crush-saga/discussion/comment/3509213#Comment_3509213 https://community.king.com/en/candy-crush-saga/discussion/comment/3508959#Comment_3508959 We’ve checked this, and there was a short issue where the Episode Race feature was temporarily unavailable due to a technical test. This has now…
    in Episode Race counter isn’t advancing and my progress is not syncing Comment by QueenB April 2
  • @Carol-38…. I leave the thread for one minute and we’re already on Chapter Nine?! 😅👏 At this point I’m convinced Mick and John have a whole side career avoiding Queenie… the dedication is impressive. Also… not the “gobby” storyline making a comeback 😭 I feel like the Community has officially become part of the script now.…
    in Crush Play & Show Video - My Thoughts - 🤭 Chapter Nine added Comment by QueenB April 2
  • Hi @kutztown200513 Can you try a different browser? Also, can you share a screenshot of the error message you're getting? Thanks 😊
    in Does anyone else have problems logging in the game? Comment by QueenB April 2
  • Hey everyone 👋 Quick update! The issue with levels and events not updating correctly has now been fixed by the team. Could you please restart your game and check if everything is now working as expected on your side? If you’re still seeing any issues, let us know and share a few details so we can take another look. Thanks…
    in Levels are not syncing across devices - Edited by CM: Issue FIXED! Comment by QueenB April 2
  • Hey @Al15 Thanks for sharing this, and really sorry to hear that the ads are affecting your experience. The ads you see in the game are provided by external partners, so the best way to get this looked into properly is to report the specific ad directly to the Support team. They can review it and take action if something…
    in Political Ads Comment by QueenB April 2
  • Hi Monica - @cellularmo 😊 Your multiplier should appear just below the leaderboard during the round. If it’s not showing there, the most likely reason is that it has already been used in previous rounds. Once all multipliers are used, they no longer appear in the game. That said, if you’re still in the tournament and…
    in Multiplier missing Comment by QueenB April 2
  • Hi @hugyourdog 😊 When you say you only got 2 Coconut Wheels, do you mean: the boosters you received before starting the level, or something that happened inside the level while playing? And what were you expecting to get instead? If you can, a short explanation or another screenshot will really help us understand what’s…
    in 9081 Comment by QueenB April 2
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