QueenMia

Community Manager

Hey @Sofia1992, that has been sorted now! Thanks again for the feedback! Enjoy and see you around 🍒

19542🍒 Good morning everyone 🎨 

Well done and welcome to the Community, @The_Knit_Nanna 🤗 It's amazing that you've made it to level 1120! 

Hi @awesomica123 and welcome to the Community :waving: lease clear cache and cookies from your device, then make sure you have the latest game version installed. That should solve the issue. If it still goes on, then you'll have to reinstall the game. Make sure you save your progress before doing so, by logging in via FB…

Hey @MegTy1244 and welcome to the Community :waving: Please clear cache and cookies from your device, then make sure you have the latest game version installed. That should solve the issue. If it still goes on, please let us know what device you're playing on and confirm the app version. A screenshot of the error would…

Hello @Denise-31 and welcome to the Community :waving: I haven't seen any other player with that issue, but let's take a look. What device are you playing on? Would you be able to share a screenshot of what you get? Is there an error message or what is happening? Thanks 🍒

19161🍒

Hey @hadis, Yeah 🎉 So happy you can play! Just in time for a great event coming... 😉 The thing is that the Galaxy store can have some delay with the updates and that's why you're not getting the new levels. If it happens again, the best is to reinstall the game from the Google Play store and you'll get the updates on time!…

Thanks for confirming, @hadis! I am checking with our Game Studio as you should indeed have access to more levels. Really sorry for the inconvenience. I will keep you posted as soon as I have an update for you both. Thanks for sharing info with us, it will help investigate! 

Hey there @tinazhangss and welcome to the Community :waving: And thanks, @PummyRaj for flagging this to me! @tinazhangss - It seems that your game keeps on changing between "Rainbow costumes" and "No Rainbow Costumes", probably due to the change of VPN. Our Studio Team had a look and they were able to add the Rainbow event…