Snow_Rider

Community Manager

Comments

  • The Game Studio — the team behind Pet Rescue Saga ☺️
  • And since @Snow_Rider is available and open to suggestions, I will say that I liked the game aesthetic better when there were many different pets, not just cats and dogs. @dianakotori Yep, this matches the feedback we’ve been seeing as well 😃
  • Hi there! I’m really sorry to hear about your experience, and I truly appreciate you taking the time to share it so openly. I’d like to reassure you that from the game’s side, levels are designed independently of a player’s coin balance or multiplier use. Each week, a fixed set of levels is released, and their difficulty…
  • Hi @Racoon7! I’m so sorry for jumping in so late! Can you please confirm if you received the card deck at the end? @Andres-2 @twydaTo clarify, did you purchase the Season Pass to get the Violet Swirl Deck, and have you contacted Player Support regarding this? For any purchase-related issues, Player Support is the most…
  • Have you already played our new event? 👀 (Spoiler)
  • Thanks so much for flagging this! I’ve reported the level to the Studio so they can take a closer look at it.
  • I can see that there are still 35 levels to go before you finish Petopia and collect all the pets. While I agree that the current number of pets can feel a bit low, I believe you should still be able to rescue them all by the end. In any case, please keep me posted on your progress!
  • Hey! You must be in a test group, which is why Petopia didn’t appear for you this time. Whenever a new event starts, a random group of players is selected to be in these tests, and that means some events may not be available for everyone at the same time. I know it can be a bit disappointing, but the groups change from…
  • Oooookay, no worries at all! If you happen to see that game element again, take a screenshot and share it with me, that would really help 😊
  • Hi everyone! Thank you so much for raising your concerns and for continuing to follow up on this issue. We know it’s been a long wait, and we completely understand how frustrating this has been. There have been a few hiccups along the way in resolving the bug, but I want to reassure you that the team is fully aware of the…