Snow_Rider

Community Manager

Hi! I completely understand your frustration about the limited options for helping friends. Unfortunately, the Studio recently removed this feature, it's mentioned here. That said, if you’re stuck on a specific level, don’t hesitate to ask the community here. We have many experienced players who are always ready to share…

UPD: The new version of the booster bar is back with some great improvements! Take a look at the Before and After in the screenshot below: Try it out and let us know what you think. We’d love to hear your feedback! 😊

Thanks for your patience! It seems that the operating system on this device is no longer supported for receiving new content, which is likely why you’re having trouble accessing the latest levels 😓 I’m really sorry you can’t get the latest update of the game. If possible, I’d recommend switching to a different platform to…

Hey there! This looks like a case to report to the Studio 💡 Could you please share the device model you’re playing on and a screenshot of the issue so that I can pass the details on to the team? Thank you so much!

Hi players! 👋 Here’s a quick update from the Studio: after thoroughly investigating the issue and checking the Game IDs you shared, the team has confirmed that they haven't identified any problem with sending and receiving lives. If you notice the Ask/Give Lives button is greyed out, it should start working again after a…

Thanks for tagging! 😉

Hey there! Hmm that's indeed odd, can you please share the device model of your Samsung tablet and your Game ID (you can find it here)? It would be also great if you could share the screenshot of the map 👀

Hi there! If you’re logged into the game, use the same credentials and have both the game and your devices updated, synchronization should work smoothly. However, it might also depend on the device you’re playing on. If one of your devices is no longer supported, you may experience issues with receiving new content. Could…

Hey there! Which platform are you using to play? Here are a few steps that might help resolve the issue: Make sure you’re logged into the game. Disconnect from VPN, if you’re using one. Try switching between mobile data and Wi-Fi. Give these tips a try, and let me know if they work! 😊

Happy Monday! 😊 Great to hear that the Petopia progress remains unchanged! Thank you for sharing the details. It seems the Studio has identified the root cause of the problem and is actively working on a fix. Hopefully, the level issue will be resolved soon!