StuckInATree

Noble

Is the ad for Paradise Bay by any chance?

Not sure which OS you have so put both of the suggested troubleshooting for you: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios

If it's like that then there not much you can do but reinstall the app from the sounds of it. https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios

You may want to give this a read: https://care.king.com/en/candy-crush-saga/changes-to-levels-number-of-moves-etc-320938520 If you check the Wiki page for the level as well it generally has the current info there 99% of the time. http://candycrush.wikia.com/wiki/Level_1097

If you accept lives they will just go to your current total, remember that you can't have more than 5 so if you have any messages waiting for you when you open the game, just close the box down and redeem later them when needed, you'll see an envelope icon on the saga map where your messages are stored. Don't forget that…

The whole reason to link to Facebook and King.com is to have a back up copy of your game saved, if you haven't done that already there isn't much you can do. Try this out: https://support.microsoft.com/en-us/instantanswers/69e76f90-d54c-44cf-9851-c2d1542790db/run-the-troubleshooter-for-windows-apps Hopefully it'll be able…

As long as you actively connected your game to either Facebook or Kingdom, your progress will be saved and synced to it. If you did, when you reconnect to that account in the game again, the progress from the point where it was last synced will come up.

Are you getting a notification in your Facebook feed that you've been sent lives? When you open the game you should have a pop up box with the lives that have been sent to you, if you have full already (which you most likely will) just close the box down and when on the saga map you should see a mail icon around which…

That's taking what I said it out of context and not my point at all, Andrea. The point of what I'm saying is that you can't lose gold or progress by reinstalling/resetting if you've synced.

Your not at the end of episode 20 yet, It goes up to 325 now so you still have some levels to do before getting to episode 22.