Comments
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Hi Diane, Jelly Saga normally locks to one game account and it can be tricky to release that connection. I have seen other threads with the same issue and found that the below steps can get the mobile device back to your game account. 1) Delete the Facebook app and Candy Crush Saga on your device (please note that boosters…
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Hi Ilda! Is it the Flash plugin that crashes? If yes, then try un-installing it, reboot, then re-install it from here: https://get.adobe.com/flashplayer/ You could also try from another browser. I recommend Google Chrome as it already has the Flash player build in. Cheers :-)
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Hi Jeanette! Check this thread about level 2310: https://care.king.com/en/candy-crush-saga/how-is-it-to-do-level-2310 Cheers :-)
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Hi Shari! Do you have the problem when you play Soda as an App in Win 10 or is it when you play the game on Facebook? I've found this part from another thread: Try using the Troubleshooter app from Microsoft: http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps (Please note that you will…
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Hi Sherry! Thanks for telling! I have seen other threads about the subject. Another solution is to: • Swipe upwards from the bottom of your screen and a small "Control Centre" menu appears • Now swipe to the right and your current music selection will appear. • Now click on the play button and voila you are back in…
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Hi Sammy! Have you tried playing the game on King.com? I've never had any issues after switching so it might work for you as well. I saw on another thread a step by step instruction on how to transfer your game progress to King.com: 1) Go to King.com and login then click on settings (cog wheel, top right corner of screen)…
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Hi Jeff! Sounds like there's an issue with the connection from your game to Facebook. Try the steps shown on this thread: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android Once you have the connection back you should be able to send and receive help without any issues. Cheers
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Hi Lory! Which level is this on? Let me know and I'll try to help you out. Cheers :-)
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Hi Pet Rescuer! Have you tried playing the game on King.com? It's the best play to play as there are many other players who can help you out with extra lives and road blocks. I saw on another thread a step by step instruction on how to transfer your game progress to King.com: 1) Go to King.com and login then click on…
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Hi Crystal! I normally check YouTube before playing a level. This way I have an overview of how to complete it as well as finding out how difficult it is. I did a quick search and found one of the videos showing how the level can be completed: https://www.youtube.com/watch?v=VSXy0KQ1yS4 I also recommend checking the video…