Xarly

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  • Hi all, The new reports are much appreciated! We will be following on this with the studio as soon as possible and I'll come back to update you all as soon as I have any new information. In the meanwhile, just want to thank you for the reports and screenshots and apologise for the issue. Cheers, Xarly
  • Hi @sbf80 ! Sorry for the delay, busy days! I've been reading through your comments and, sometimes, our Player Support team can also be busy, which means they might take some time. Here is something that we can do though! Since I have the screenshot of your old account there, I can just move your new account to those…
  • Hi both, I'll be closing this thread since it's a duplicate of a previous one. Cheers and please, let's refrain from creating multiple threads for the same reason. Xarly
  • Thanks Elsa! As she said, @PaulDixon, the conversation is already happening in that thread, so there is no need to duplicate our information. I'll be closing this thread so that we can keep having the conversation in the link that @Elsa shares above. Cheers! Xarly 
  • Hey everyone, Indeed, this is only happening when playing on your PC and on Facebook. The issue is connected to the transfer of information between Facebook and us, regarding language in this case. Again, and especially regarding @Barni 's message, you need to speak English here. You can read all the guidelines of our…
  • Hey all, We are still working on this. We have been working on fixes and implementing it on different games and we are still in conversations with Facebook about this. Please, refrain from using any language that is not English when reporting it to us (as English is the only language we support here in the Community). In…
  • Hey @lianatalaski , (And thanks for the heads-up @Alessandro_S !) Sorry for the lack of reply, it's been busy these days. I'll follow up with the team first thing tomorrow and we'll look into the behaviour of it. Very useful information @Alessandro_S , it'll help us narrow down the issue and the fix if needed! I'll get…
  • Hi @Kan_NG , Sorry for the delay. I have checked both the account associated to the email and the account associated to your ID now. Although the one associated with the ID has all of what you mention, the other one does not have any time played on Soda whatsoever (only very few levels on Candy Crush Saga). With such…
  • Hi all, Thanks a lot for raising this. It seems indeed like there is an issue and we are currently investigating, in colaboration with Facebook. I'll let you know with any update but please notice that everything in-game, although it's not with your language, is working well (regarding things like purchases, level…
  • Hi both, As you can see in the pinned thread at the top of the category, we have an article around purchase issues. You can read it here. If you need anything else or you'd like to chat and get to meet other players, please do! We have a Fun Area corner where all casual conversations are welcome. Cheers, Xarly
    in Refund? Comment by Xarly January 2019

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