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I am not receiving messages in-game from friends and/or other Kingdom players. Why?
As our games are played by millions of people around all around the world play, it does mean that sometimes there can be a delay in messages reaching other players due to the sheer volume. This is something we're constantly working to improve, however it does also rely on some factors which are outside our control, such as…
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I have seen King promotions, which I can complete to win prizes. Is this genuine?
King only run competitions and promotions via our official social media and website channels. Please make sure to look for the official blue verified tick on all social channels before engaging in any promotions, offers or competitions. We will never request personal information, such as bank details, for our promotions.…
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Why does my friend have new games features, but I do not?
At King, we are constantly looking for ways to make our games more fun, interactive or challenging. Whenever we create a new feature, we always like to test it with our loyal players first, to make sure that they like it as much as we do. To do this we always choose a randomly selected group of players to test the feature,…
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Why don't I have this new challenge but my friend does?
If you don't have a challenge but your friend does, don't worry - you'll be getting it soon in the future we promise. At King, we are constantly looking for ways to make our games more fun, interactive or challenging. Whenever we create a new feature, we always like to test it with our loyal players first, to make sure…
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Can I move my game progress onto a new device?
Yes you certainly can! Use either Facebook or Kingdom connect to easily switch between devices and access your game progress and Gold Bars wherever you play. Boosters and extra lives however, are always stored locally on the device you received them on, so they won't move across to your other phone or tablet. If you have a…
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I'm having technical difficulties with my Apple device, which ones work best with King games?
As technology is constantly advancing, it's not possible to give a definite list of devices which are or are not compatible, as this regularly changes. To give some broad guidelines, if your device is older than 2 years since it's manufacture, it's possible the specification may no longer be sufficient to deliver the…
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Are you looking for the latest available levels in your game?
We recommend you regularly update your game and device software, to make sure you're getting the latest in levels, fixes, features and fun! New level updates, additional features and bug fixes take place regularly, so making sure your device is regularly updated is strongly recommended, as we aren't able to do this on your…
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What do boosters do?
Boosters can make the difference between winning and failing a level! Some boosters recharge over time and when charged, they’re free to be used again. We award many free boosters in the games, through daily rewards or as prizes for completing our special live events. Alternatively, you can also buy boosters in exchange…
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How do unlimited lives work?
Unlimited Lives can be sometimes bought or occasionally are offered as a prize in many of our games. A great way to allow longer gameplay without having to worry about how many lives you have available in your heart-meter. Unlimited Lives are controlled by a timer, so when they're won or bought, the clock will begin to…
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When are you releasing new levels?
We strive to design and include new levels as often as we possibly can, however we have to rigorously test them and make sure they're not too similar to previous levels. With over 2000 levels in some games, it's quite a challenge! It means you can sit back and enjoy the game as you'll never need to contact us to request…
